1 reviews | Active since Jan 2021
Do not sign up with Rain internet provider
Very poor service. Once again the sim card we were issued a few weeks to maybe a month ago no longer works and we are without internet which by the way we are expected to pay for. So they just blame the sim card and leave it that. No real help offered. We will need to call them back again in order to be sent yet another sim card which most likely will not work for very long. Who know how long that will take and for how long we will be without internet. Then guess who has to fork out hundreds of rands for data just so I can make my daily deadlines. Dispute the billing for the time without internet? We tried to do that for the week of no internet we had to endure last time and guess what, they played a game with us where almost every one of the 14 yes you read that right 14 (!!!!!!) call center agents we had to speak to played a game with us where they give conflicting advice so you never actually know what to do. Not to mention the call center agent Lee-Ann who was so rude and sarcastic, that I had to just end the call in order to not shout or swear at her. Terrible, terrible service.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
