RM
Raeesa Mohamed-Ryklief

1 reviews | Active since Jan 2021

07 Apr 2021, 08:53

Do not sign up with Rain internet provider

Very poor service. Once again the sim card we were issued a few weeks to maybe a month ago no longer works and we are without internet which by the way we are expected to pay for. So they just blame the sim card and leave it that. No real help offered. We will need to call them back again in order to be sent yet another sim card which most likely will not work for very long. Who know how long that will take and for how long we will be without internet. Then guess who has to fork out hundreds of rands for data just so I can make my daily deadlines. Dispute the billing for the time without internet? We tried to do that for the week of no internet we had to endure last time and guess what, they played a game with us where almost every one of the 14 yes you read that right 14 (!!!!!!) call center agents we had to speak to played a game with us where they give conflicting advice so you never actually know what to do. Not to mention the call center agent Lee-Ann who was so rude and sarcastic, that I had to just end the call in order to not shout or swear at her. Terrible, terrible service.

0
Replies (3)
Rain
Rain's reply07 Apr 2021, 09:20
Official
Good morning, Raeesa.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.

I have escalated your ticket to the billing team for further assistance.

Thank you 

Kind Regards 
rain
RM
Raeesa Mohamed-Ryklief's update07 Apr 2021, 09:30
Reviewer Update
My issues have been escalated so many times that at this point I figure it is code for: we are replying to keep you quiet.
RM
Raeesa Mohamed-Ryklief's update12 Apr 2021, 14:02
Reviewer Update
Still waiting a call from Rain as promised. No internet since last week and a promise from a call center agent to send a technician today. Only to be told when we called that they are booked to be here on Friday