EP
Emma P
1 reviews | Active since Jul 2022
01 Apr 2025, 19:45
Do not sign up with Rain internet - Daylight *******
Hi, I signed up with rain many years back as it was a month to month payment. Then i sadly lost my email address and could not login to my account.
I have sent 6 emails to support, chatted to AI for hours. Finally got through to an assistant who just put the phone down in my ear after waiting for over 15 minutes. Yet to be told i owe then 5k............. I am horrified at this daylight *******, and it effects my work my life my everything. Yet i am begging to pay my bill. I have no idea what to do and i think lawyers and social media are the way to go. So please if anyone else wants to go with Rain don't.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
01 Apr 2025, 19:59Hi Emma,
Thank you for bringing this to our attention, we are sorry that your experience was not as expected.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
Thank you for bringing this to our attention, we are sorry that your experience was not as expected.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
Rain's reply01 Apr 2025, 19:59
Official
Hi Emma,
Thank you for bringing this to our attention, we are sorry that your experience was not as expected.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
Thank you for bringing this to our attention, we are sorry that your experience was not as expected.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
EP
Emma P's updateReviewer Update
01 Apr 2025, 20:01Thank you and i have received the email to change my password to login but it was rejected so the story carries on. I have lost alot of business not having internet.
EP
Emma P's update01 Apr 2025, 20:01
Reviewer Update
Thank you and i have received the email to change my password to login but it was rejected so the story carries on. I have lost alot of business not having internet.
EP
Emma P's updateReviewer Update
01 Apr 2025, 20:07Ok this is now the problem, my rain is intermittent and as i have said. I could not pay my rain as i could not log into my rain account. So, if you would let me login to my account i will do so. I CAN'T LOGIN AS I CHANGED MY PASSWORD BUT YET NO... REJECTED.
Sorry folks i hope you see the issue here!!! I also had a month to month so not sure why i have a lifetime contract????
Sorry folks i hope you see the issue here!!! I also had a month to month so not sure why i have a lifetime contract????
EP
Emma P's update01 Apr 2025, 20:07
Reviewer Update
Ok this is now the problem, my rain is intermittent and as i have said. I could not pay my rain as i could not log into my rain account. So, if you would let me login to my account i will do so. I CAN'T LOGIN AS I CHANGED MY PASSWORD BUT YET NO... REJECTED.
Sorry folks i hope you see the issue here!!! I also had a month to month so not sure why i have a lifetime contract????
Sorry folks i hope you see the issue here!!! I also had a month to month so not sure why i have a lifetime contract????
EP
Emma P's updateReviewer Update
01 Apr 2025, 20:08Does anyone have any advice on how to take these guys to the cleaners i have a couple.
EP
Emma P's update01 Apr 2025, 20:08
Reviewer Update
Does anyone have any advice on how to take these guys to the cleaners i have a couple.
EP
Juanita S2 reviews | Active since Aug 2024
After hearing about Rains month to month wifi, I contacted them to apply. With my application over the phone ( which they say they record) I specifically asked them that I do not want any contracts. They assured me that their is no contract, and stating that, if I don’t pay, there will be no data. With this information I continued my application and received my sim very promptly. I used it for about a year, until April 2023. During the last 3 months I have been receiving numerous messages to pay my account. I contacted them trying to explain the situation, but the only response I got is to make the payment. Now in the meanwhile this amount is just adding up and their is no costumer service email address. If I try to contact them, there is only a recording telling me to make a payment.
The fact that there is no one to talk to is very frustrating. Please advise.
Reply (3)
Rain’s reply26 Aug 2024 at 19:38Hi Juanita S,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
FYI RAIN
Emma P's updateReviewer Update
01 Apr 2025, 20:14Juanita S2 reviews | Active since Aug 2024
After hearing about Rains month to month wifi, I contacted them to apply. With my application over the phone ( which they say they record) I specifically asked them that I do not want any contracts. They assured me that their is no contract, and stating that, if I don’t pay, there will be no data. With this information I continued my application and received my sim very promptly. I used it for about a year, until April 2023. During the last 3 months I have been receiving numerous messages to pay my account. I contacted them trying to explain the situation, but the only response I got is to make the payment. Now in the meanwhile this amount is just adding up and their is no costumer service email address. If I try to contact them, there is only a recording telling me to make a payment.
The fact that there is no one to talk to is very frustrating. Please advise.
Reply (3)
Rain’s reply26 Aug 2024 at 19:38Hi Juanita S,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
FYI RAIN
EP
Emma P's update01 Apr 2025, 20:14
Reviewer Update
Juanita S2 reviews | Active since Aug 2024
After hearing about Rains month to month wifi, I contacted them to apply. With my application over the phone ( which they say they record) I specifically asked them that I do not want any contracts. They assured me that their is no contract, and stating that, if I don’t pay, there will be no data. With this information I continued my application and received my sim very promptly. I used it for about a year, until April 2023. During the last 3 months I have been receiving numerous messages to pay my account. I contacted them trying to explain the situation, but the only response I got is to make the payment. Now in the meanwhile this amount is just adding up and their is no costumer service email address. If I try to contact them, there is only a recording telling me to make a payment.
The fact that there is no one to talk to is very frustrating. Please advise.
Reply (3)
Rain’s reply26 Aug 2024 at 19:38Hi Juanita S,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
FYI RAIN