KT
Karen T

1 reviews | Active since Dec 2012

01 Apr 2021, 09:43

Do not Join RAIN - Worst speed connectivity - ALWAYS

When started off the connectivity was amazing. I initially had these services via another IPS hoever due to Rain deciing to cancel all 3rd party agreements I moved to another ISP. Due to my first wonderful experience with RAIN , I decided to move back to them as the previous ISP was giving me multiple connectivity Isuues. WORS DECISION EVER. The network is slow ALL THE TIME. I have logged multiple calls with RAIN and no one has bothered to respond to my ticket. Worst part they do not have a contact center for you to call. How does that even happen. Needless to say I am leaving this terrible network. I cannot do simple things like check email as everything takes forever to load. Word to the wise. Do not sign up.

0
Replies (2)
Rain
Rain's reply01 Apr 2021, 09:49
Official
Good morning, Karen.

kindly accept my apology for the inconvenience caused. 
Please note that an email was sent to you yesterday at 12:15 pm, please respond to it for further assistance.

Kind Regards 
Mosa 
KT
Karen T's update07 Apr 2021, 10:59
Reviewer Update
Hi Mosa ,
Your response email was followed up by a phone to which your consultant advised she could not help me and she will escalate my ticket for someone else to assist. This was last week Thursday. I am still waiting for someone. Anyone to assist me with my complaint. I cannot be paying R479 a month and be getting download speeds of under 3mps ALL THE TIME. Its not fair and not right. I am very unhappy.