ZL
Zander L
1 reviews | Active since May 2024
02 May 2024, 11:16
DO NOT JOIN RAIN!!!!!!!!!! THEY CANNOT DELIVER WHAT THEY ADVERTISE!!!
!!ABSOLUTELY PATHETIC SERVICE!! We joined rain as our area showed that it has coverage on rain's website. After 2 days the wifi started giving us 0 Mbps and notifications that it didn't have internet access. We contacted rain and phoned out more than R100 in airtime just to actually get to an agent. We spoke to three agents who were all unable to assist. First two just kept saying we should reboot the rooter or that they couldn't see anything wrong with our connection. The third person told us that they were working on a tower so we left it for a while hoping the problem would resolve shortly. This was in January and we are still having issues!!! We got hold of another agent who then sent out a technician. THE TECHNICIAN HIMSELF ADVISED US THAT EVERYONE IS STRUGGLING WITH RAIN AND THAT HE IS LOOKING FOR ANOTHER JOB!!! No problem was resolved. We kept on sending our complaints and photos of the router saying No internet access or 0MBPS to the assistant on Rain's Facebook and still nothing came of it. They told us that they were sending out technicians again on 27/04/2024. No one phoned us and no one showed up!!!!!!! How pathetic??????? And now you try to phone us again on Monday????????? This is the worst service I have ever seen in my whole life.
WE HAVE NOT ONCE HAD INTERNET CONNECTION ABOVE 10Mbps AND WE ARE ON THE 30mbps PLAN!!!!
THERE HAS BEEN NO ATTEMPT TO RESOLVE OR DOWNGRADE THE PACKAGE AS WE ARE NOT GETTING THE SPEED THAT WAS ADVERTISED. WE PAID IN FULL EVERY MONTH. EVENTHOUGH THEY TOLD US THE FIRST MONTH THAT WE WOULD ONLY PAY PARTIALLY AS WE ARE NOT GETTING THE INTERNET SPEED THAT WE SHOULD GET. NEVER ONCE HAS THAT BEEN THE CASE. WE HAVE PAID IN FULL EVERY MONTH SINCE JANUARY
Helpful (0)
Replies (17)0
Replies (17)
Rain's replyOfficial
02 May 2024, 11:52Hi Zander Laney,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 May 2024, 11:52
Official
Hi Zander Laney,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
ZL
Zander L's updateReviewer Update
02 May 2024, 19:09Still no feedback received????????
ZL
Zander L's update02 May 2024, 19:09
Reviewer Update
Still no feedback received????????
ZL
Zander L's updateReviewer Update
04 May 2024, 09:10Good morning
Please have a look at your phone records. One of the first agents we spoke to told us that we would not pay in full as we are not getting the speeds we pay for. This is the fifth month of subscription with Rain now and we are still paying in full for a service we are not even getting a fraction of.
Since the third day we have been with Rain, we have been struggling with internet service. You've sent a technician which did not help, we've spoken to countless agents who all gave different excuses.
We would like to cancel and we would like a refund for all the money we wasted these past few months on a service we did not get.
We also want the phone recordings of every agent we spoke to. If this matter is not resolved asap, kindly be advised that our legal team will be in contact with you
Please have a look at your phone records. One of the first agents we spoke to told us that we would not pay in full as we are not getting the speeds we pay for. This is the fifth month of subscription with Rain now and we are still paying in full for a service we are not even getting a fraction of.
Since the third day we have been with Rain, we have been struggling with internet service. You've sent a technician which did not help, we've spoken to countless agents who all gave different excuses.
We would like to cancel and we would like a refund for all the money we wasted these past few months on a service we did not get.
We also want the phone recordings of every agent we spoke to. If this matter is not resolved asap, kindly be advised that our legal team will be in contact with you
ZL
Zander L's update04 May 2024, 09:10
Reviewer Update
Good morning
Please have a look at your phone records. One of the first agents we spoke to told us that we would not pay in full as we are not getting the speeds we pay for. This is the fifth month of subscription with Rain now and we are still paying in full for a service we are not even getting a fraction of.
Since the third day we have been with Rain, we have been struggling with internet service. You've sent a technician which did not help, we've spoken to countless agents who all gave different excuses.
We would like to cancel and we would like a refund for all the money we wasted these past few months on a service we did not get.
We also want the phone recordings of every agent we spoke to. If this matter is not resolved asap, kindly be advised that our legal team will be in contact with you
Please have a look at your phone records. One of the first agents we spoke to told us that we would not pay in full as we are not getting the speeds we pay for. This is the fifth month of subscription with Rain now and we are still paying in full for a service we are not even getting a fraction of.
Since the third day we have been with Rain, we have been struggling with internet service. You've sent a technician which did not help, we've spoken to countless agents who all gave different excuses.
We would like to cancel and we would like a refund for all the money we wasted these past few months on a service we did not get.
We also want the phone recordings of every agent we spoke to. If this matter is not resolved asap, kindly be advised that our legal team will be in contact with you
ZL
Zander L's updateReviewer Update
05 May 2024, 20:47Why do you advertise speeds when you cannot provide them? That's false advertising
Secondly, how is it possibly that the router shows full signal but there is no internet.
Thirdly, how do you explain the fact that we have not had connection above 10mbps for FIVE MONTHS???
How do you have so many issues that this matter could not be resolved/problem could be solved within the FIVE MONTHS we have been with you???
Where does the importance of your customers lie??? This proves how little Rain cares about their customers.
You don't want to be the solution, you want to be a part of the problem we have in South-Africa, where service levels are going backwards.
There is only so many bad reviews you can run away from.
You can mention whichever "clause" you would like, I am a paying customer and you are still not assisting with the problem. Besides that, nowhere on the sales calls were these "clauses" discussed.
You would rather let a paying customer cancel than resolving the problem.
Why in the first place did you say that we have the required coverage in our area and now you cannot provide the service we pay for??
Secondly, how is it possibly that the router shows full signal but there is no internet.
Thirdly, how do you explain the fact that we have not had connection above 10mbps for FIVE MONTHS???
How do you have so many issues that this matter could not be resolved/problem could be solved within the FIVE MONTHS we have been with you???
Where does the importance of your customers lie??? This proves how little Rain cares about their customers.
You don't want to be the solution, you want to be a part of the problem we have in South-Africa, where service levels are going backwards.
There is only so many bad reviews you can run away from.
You can mention whichever "clause" you would like, I am a paying customer and you are still not assisting with the problem. Besides that, nowhere on the sales calls were these "clauses" discussed.
You would rather let a paying customer cancel than resolving the problem.
Why in the first place did you say that we have the required coverage in our area and now you cannot provide the service we pay for??
ZL
Zander L's update05 May 2024, 20:47
Reviewer Update
Why do you advertise speeds when you cannot provide them? That's false advertising
Secondly, how is it possibly that the router shows full signal but there is no internet.
Thirdly, how do you explain the fact that we have not had connection above 10mbps for FIVE MONTHS???
How do you have so many issues that this matter could not be resolved/problem could be solved within the FIVE MONTHS we have been with you???
Where does the importance of your customers lie??? This proves how little Rain cares about their customers.
You don't want to be the solution, you want to be a part of the problem we have in South-Africa, where service levels are going backwards.
There is only so many bad reviews you can run away from.
You can mention whichever "clause" you would like, I am a paying customer and you are still not assisting with the problem. Besides that, nowhere on the sales calls were these "clauses" discussed.
You would rather let a paying customer cancel than resolving the problem.
Why in the first place did you say that we have the required coverage in our area and now you cannot provide the service we pay for??
Secondly, how is it possibly that the router shows full signal but there is no internet.
Thirdly, how do you explain the fact that we have not had connection above 10mbps for FIVE MONTHS???
How do you have so many issues that this matter could not be resolved/problem could be solved within the FIVE MONTHS we have been with you???
Where does the importance of your customers lie??? This proves how little Rain cares about their customers.
You don't want to be the solution, you want to be a part of the problem we have in South-Africa, where service levels are going backwards.
There is only so many bad reviews you can run away from.
You can mention whichever "clause" you would like, I am a paying customer and you are still not assisting with the problem. Besides that, nowhere on the sales calls were these "clauses" discussed.
You would rather let a paying customer cancel than resolving the problem.
Why in the first place did you say that we have the required coverage in our area and now you cannot provide the service we pay for??
ZL
Zander L's updateReviewer Update
06 May 2024, 18:20Hi there, actually, you called and when I answered you put the phone down
ZL
Zander L's update06 May 2024, 18:20
Reviewer Update
Hi there, actually, you called and when I answered you put the phone down
ZL
Zander L's updateReviewer Update
06 May 2024, 18:21And again, this is the third time requesting my calls with your agents.
ZL
Zander L's update06 May 2024, 18:21
Reviewer Update
And again, this is the third time requesting my calls with your agents.
ZL
Zander L's updateReviewer Update
06 May 2024, 18:22And like I said, I'm not sure where you're getting these clauses from but this was not discussed in the sales call
ZL
Zander L's update06 May 2024, 18:22
Reviewer Update
And like I said, I'm not sure where you're getting these clauses from but this was not discussed in the sales call
ZL
Zander L's updateReviewer Update
07 May 2024, 20:46Yes and on this you said that I would not be charged the full amount, which I have been paying in full since January?
ZL
Zander L's update07 May 2024, 20:46
Reviewer Update
Yes and on this you said that I would not be charged the full amount, which I have been paying in full since January?
ZL
Zander L's updateReviewer Update
09 May 2024, 11:42Please see message below (This is on Rain's Facebook messenger). We have not once received credit or paid less. Eventhough we constantly, every couple of days notified Rain that we do not have internet connections (with pictures of the router saying this)
Message dated: 29/01/2024
Hi Zander Laney 👋 Kindly note that your nearest sites have been impacted by an outage and our senior engineers are working on restoring your towers asap, currently, we do not have an estimated time of repair. We’d like to apologize for any inconvenience caused, please keep your device on at all times as the team works on restoring your connectivity. We'll credit your rain account for the downtime as soon as the connection has been restored. Thanks, rain. 💧
Message dated: 29/01/2024
Hi Zander Laney 👋 Kindly note that your nearest sites have been impacted by an outage and our senior engineers are working on restoring your towers asap, currently, we do not have an estimated time of repair. We’d like to apologize for any inconvenience caused, please keep your device on at all times as the team works on restoring your connectivity. We'll credit your rain account for the downtime as soon as the connection has been restored. Thanks, rain. 💧
ZL
Zander L's update09 May 2024, 11:42
Reviewer Update
Please see message below (This is on Rain's Facebook messenger). We have not once received credit or paid less. Eventhough we constantly, every couple of days notified Rain that we do not have internet connections (with pictures of the router saying this)
Message dated: 29/01/2024
Hi Zander Laney 👋 Kindly note that your nearest sites have been impacted by an outage and our senior engineers are working on restoring your towers asap, currently, we do not have an estimated time of repair. We’d like to apologize for any inconvenience caused, please keep your device on at all times as the team works on restoring your connectivity. We'll credit your rain account for the downtime as soon as the connection has been restored. Thanks, rain. 💧
Message dated: 29/01/2024
Hi Zander Laney 👋 Kindly note that your nearest sites have been impacted by an outage and our senior engineers are working on restoring your towers asap, currently, we do not have an estimated time of repair. We’d like to apologize for any inconvenience caused, please keep your device on at all times as the team works on restoring your connectivity. We'll credit your rain account for the downtime as soon as the connection has been restored. Thanks, rain. 💧
ZL
Zander L's updateReviewer Update
09 May 2024, 17:30Is this credit for the past five months? As we have been struggling everyday, since the third day we started with rain
ZL
Zander L's update09 May 2024, 17:30
Reviewer Update
Is this credit for the past five months? As we have been struggling everyday, since the third day we started with rain
ZL
Zander L's updateReviewer Update
09 May 2024, 17:31Is this credit for the past five months? As we have been struggling everyday, since the third day we started with rain
ZL
Zander L's update09 May 2024, 17:31
Reviewer Update
Is this credit for the past five months? As we have been struggling everyday, since the third day we started with rain
ZL
Zander L's updateReviewer Update
10 May 2024, 09:13Hi there, please refund this amount instead of credit as we will be cancelling this service with Rain at the end of the month.
Please advise how you got to an amount of R400 for five months when we pay almost R600 every month and get less than a third of the service we pay for?
Please advise how you got to an amount of R400 for five months when we pay almost R600 every month and get less than a third of the service we pay for?
ZL
Zander L's update10 May 2024, 09:13
Reviewer Update
Hi there, please refund this amount instead of credit as we will be cancelling this service with Rain at the end of the month.
Please advise how you got to an amount of R400 for five months when we pay almost R600 every month and get less than a third of the service we pay for?
Please advise how you got to an amount of R400 for five months when we pay almost R600 every month and get less than a third of the service we pay for?
ZL
Zander L's updateReviewer Update
10 May 2024, 12:37Hi there
As per my previous message, please advise how you got to an amount of R400 for five months when we pay almost R600 every month and get less than a third of the service we pay for?
As per my previous message, please advise how you got to an amount of R400 for five months when we pay almost R600 every month and get less than a third of the service we pay for?
ZL
Zander L's update10 May 2024, 12:37
Reviewer Update
Hi there
As per my previous message, please advise how you got to an amount of R400 for five months when we pay almost R600 every month and get less than a third of the service we pay for?
As per my previous message, please advise how you got to an amount of R400 for five months when we pay almost R600 every month and get less than a third of the service we pay for?
ZL
Zander L's updateReviewer Update
10 May 2024, 17:43Sure we'll take the R400, at least getting some of our money back, but I think you should review everyday and have a look at the internet speed we've been getting since our third day with Rain. Can you please also refund before we cancel the account as our account should be in a credit of R400 at the moment.
We are actually very distraught with this situation as we expected better service hence why we chose Rain. We were led on by the adverti*****ts to think that we would get the service as advertised , instead we were met with the worst internet provider experience. 0 mb speed tests every day, "no internet connection" prompts almost constant, impeading business as well as entertainment. Being told to read a clause that was never mentioned in the sales call 5 months later with full payments. Dozens of messages were sent to Rains department with no resolve for the issue and basically being shrugged off and told read the clause that says we are not liable for any network or speed issues, which is not true and you should definitely double check that. You cannot expect people to pay in full when they don't get what they paid for and then say that you are not liable for this when you received the money and are the one providing the service?
We are actually very distraught with this situation as we expected better service hence why we chose Rain. We were led on by the adverti*****ts to think that we would get the service as advertised , instead we were met with the worst internet provider experience. 0 mb speed tests every day, "no internet connection" prompts almost constant, impeading business as well as entertainment. Being told to read a clause that was never mentioned in the sales call 5 months later with full payments. Dozens of messages were sent to Rains department with no resolve for the issue and basically being shrugged off and told read the clause that says we are not liable for any network or speed issues, which is not true and you should definitely double check that. You cannot expect people to pay in full when they don't get what they paid for and then say that you are not liable for this when you received the money and are the one providing the service?
ZL
Zander L's update10 May 2024, 17:43
Reviewer Update
Sure we'll take the R400, at least getting some of our money back, but I think you should review everyday and have a look at the internet speed we've been getting since our third day with Rain. Can you please also refund before we cancel the account as our account should be in a credit of R400 at the moment.
We are actually very distraught with this situation as we expected better service hence why we chose Rain. We were led on by the adverti*****ts to think that we would get the service as advertised , instead we were met with the worst internet provider experience. 0 mb speed tests every day, "no internet connection" prompts almost constant, impeading business as well as entertainment. Being told to read a clause that was never mentioned in the sales call 5 months later with full payments. Dozens of messages were sent to Rains department with no resolve for the issue and basically being shrugged off and told read the clause that says we are not liable for any network or speed issues, which is not true and you should definitely double check that. You cannot expect people to pay in full when they don't get what they paid for and then say that you are not liable for this when you received the money and are the one providing the service?
We are actually very distraught with this situation as we expected better service hence why we chose Rain. We were led on by the adverti*****ts to think that we would get the service as advertised , instead we were met with the worst internet provider experience. 0 mb speed tests every day, "no internet connection" prompts almost constant, impeading business as well as entertainment. Being told to read a clause that was never mentioned in the sales call 5 months later with full payments. Dozens of messages were sent to Rains department with no resolve for the issue and basically being shrugged off and told read the clause that says we are not liable for any network or speed issues, which is not true and you should definitely double check that. You cannot expect people to pay in full when they don't get what they paid for and then say that you are not liable for this when you received the money and are the one providing the service?
ZL
Zander L's updateReviewer Update
10 May 2024, 17:49Sure we'll take the R400, at least getting some of our money back, but I think you should review everyday and have a look at the internet speed we've been getting since our third day with Rain. Can you please also refund before we cancel the account as our account should be in a credit of R400 at the moment.
We are actually very distraught with this situation as we expected better service hence why we chose Rain. We were led on by the adverti*****ts to think that we would get the service as advertised , instead we were met with the worst internet provider experience. 0 mb speed tests every day, "no internet connection" prompts almost constant, impeading business as well as entertainment. Being told to read a clause that was never mentioned in the sales call 5 months later with full payments. Dozens of messages were sent to Rains department with no resolve for the issue and basically being shrugged off and told read the clause that says we are not liable for any network or speed issues, which is not true and you should definitely double check that. You cannot expect people to pay in full when they don't get what they paid for and then say that you are not liable for this when you received the money and are the one providing the service?
We are actually very distraught with this situation as we expected better service hence why we chose Rain. We were led on by the adverti*****ts to think that we would get the service as advertised , instead we were met with the worst internet provider experience. 0 mb speed tests every day, "no internet connection" prompts almost constant, impeading business as well as entertainment. Being told to read a clause that was never mentioned in the sales call 5 months later with full payments. Dozens of messages were sent to Rains department with no resolve for the issue and basically being shrugged off and told read the clause that says we are not liable for any network or speed issues, which is not true and you should definitely double check that. You cannot expect people to pay in full when they don't get what they paid for and then say that you are not liable for this when you received the money and are the one providing the service?
ZL
Zander L's update10 May 2024, 17:49
Reviewer Update
Sure we'll take the R400, at least getting some of our money back, but I think you should review everyday and have a look at the internet speed we've been getting since our third day with Rain. Can you please also refund before we cancel the account as our account should be in a credit of R400 at the moment.
We are actually very distraught with this situation as we expected better service hence why we chose Rain. We were led on by the adverti*****ts to think that we would get the service as advertised , instead we were met with the worst internet provider experience. 0 mb speed tests every day, "no internet connection" prompts almost constant, impeading business as well as entertainment. Being told to read a clause that was never mentioned in the sales call 5 months later with full payments. Dozens of messages were sent to Rains department with no resolve for the issue and basically being shrugged off and told read the clause that says we are not liable for any network or speed issues, which is not true and you should definitely double check that. You cannot expect people to pay in full when they don't get what they paid for and then say that you are not liable for this when you received the money and are the one providing the service?
We are actually very distraught with this situation as we expected better service hence why we chose Rain. We were led on by the adverti*****ts to think that we would get the service as advertised , instead we were met with the worst internet provider experience. 0 mb speed tests every day, "no internet connection" prompts almost constant, impeading business as well as entertainment. Being told to read a clause that was never mentioned in the sales call 5 months later with full payments. Dozens of messages were sent to Rains department with no resolve for the issue and basically being shrugged off and told read the clause that says we are not liable for any network or speed issues, which is not true and you should definitely double check that. You cannot expect people to pay in full when they don't get what they paid for and then say that you are not liable for this when you received the money and are the one providing the service?
ZL
Zander L's updateReviewer Update
10 May 2024, 17:50This error of double messages is also caused by the wifi that we are even struggling with as I'm typing this.
ZL
Zander L's update10 May 2024, 17:50
Reviewer Update
This error of double messages is also caused by the wifi that we are even struggling with as I'm typing this.
ZL
Zander L's updateReviewer Update
12 May 2024, 10:02Good morning
Please ensure the R400 is deducted from the next invoice.
We also still want the recordings of all the sales calls. We are fully in our rights to ask for this.
Please ensure the R400 is deducted from the next invoice.
We also still want the recordings of all the sales calls. We are fully in our rights to ask for this.
ZL
Zander L's update12 May 2024, 10:02
Reviewer Update
Good morning
Please ensure the R400 is deducted from the next invoice.
We also still want the recordings of all the sales calls. We are fully in our rights to ask for this.
Please ensure the R400 is deducted from the next invoice.
We also still want the recordings of all the sales calls. We are fully in our rights to ask for this.