DO NOT GO TO RAIN, THEY ARE THE WORST

On the 1st of May 2026, I logged a call regarding my account deduction being more than usual. Before hand I contackted the call centre and the individual helping me could not give an answer, speculating it might have been an increase, but didn't know for sure. This I find odd as I would assume that should they do a price increase the call centre would be notified as there will be an increase in call questioning the additional charges. I logged a complaint on Hello Peter, as this is the only way they deal with your issues, and got informed that it was an increase and an SMS was send out, but was quick to add, these SMS's don't always reach everyone, again, how is this possible. In return I requested a copy of the SMS, and to date only got resonses like "its been escalated", " billing is looking into it" and other lame excuses. It's now been 8 days, and not to my surprise, no SMS and no feedback. WHY? PS: I asked a question and expect an answer