1 reviews | Active since Sept 2018
Do not get RAIN. Don't even try. I did, lost my money and cancelled within 5 days.
Rain was the best option for my area and what I needed. I took a R479 package for Unlimited data Speeds up to 10Mbps Basic quality streaming resolution* Use in any 4G enabled device – including phones, MiFis and home routers. *Basic streaming resolution will provide a streaming quality resolution of up to 360p.
I had good signal in my area and speed for the 10mbps package clocked at around 5 / 6mbps and web browsing was fine, but Netflix, Youtube (even 360p setting) was buffering so bad it didn't even start vids. I tested through my Playstation 4, Laptop, , Samsung Tablet and phone. All video buffered on all settings. I then changed the channel band to B38 for my Huawei Router (I also tested Rain sim in my Huawei Mifi router) and the speed went to super fast 18mbps dwnld. BUT any streaming of any kind still impossible. RAIN throttles any video streaming of any kind so badly even 360p quality with superfast mbps for a 10mbps speed test is impossible. They should advertise it as NO STREAMING on this package. I did all the tests, all the settings, all the variations, all devices. I also measured RAIN 10mbps (18mbps) connection with my Telkom 4mbps unlimited contract on a the same Huawei router devices, same conditions and the Telkom strictly 4mbps (highest I get is like 3.8mbps) outperforms RAIN completely. Even at 3.8mbps my Telkom streams video and Netflix without any buffering. Telkom only buffers slightly on some streaming platforms with limited overseas servers etc.
DO NOT GET RAIN, I warn you. If you ONLY going to use it for browsing and emails etc, it is find. But ANY streaming of any kind even youtube lowest settings ( I am in a good reception area, strong signal) you will be disappointed. I cancelled after 4 days of activation and a lot of intense testing and best of all don't think the 7 day cancellation refund will happen. I am going to be billed 1st of August again. So it's R958 for nothing. They are making this of 100s of new users per month. I suggest not looking at RAIN.
If any management want to prove me wrong, please contact me and let me be able to stream any video content better than my Telkom 4mbps line. Or give me my money back, where is the consumer protection act for your business practice?
I am an unsatisfied customer with reasons to be, so a refund and my money back would be nice.
