Do Not Get Involved with RAIN

My attempt to warn anyone looking for a service provider! I have given up on RAIN

I have spent so much time trying to resolve this issue. I have made phone calls and sent numerous emails. Each time I am assured that someone from the billing and latest cancellations department will contact me within 2-24 hours. Apparently escalation has taken place and it has been marked as urgent.

The service rendered is absolutely appalling.

History: 1. Subscribed to RAIN 4G 11 May 2020 2. Billing was on my profile: 3. Note that I went on this profile a few times and could see the 4G billing, even after I paid the R500 initial installment for the 5G upgrade. 4. 21 November 2021, I sent a msg from My Rain profile and requested an upgrade. 5. Agent called me back. I explained that I have 4G and would like to upgrade. I also specifically asked about the billing and when would be the best time to upgrade. Agent assured me immediately that the fee of R479 would not be deducted from my account at the end of the month. (November 2021) 6. Email sent for payment to be made on the same day and payment was made on the 21st November 2021. Delivered 5G 24 November 2021. We immediately switched over. 7. End November the R479 got deducted and I incorrectly sent an email to a mailbox that was only outgoing. 8. At this point everything is still showing 4G on my profile. 9. I contacted customer care via telephone on 1 February as I was notified of another deduction and I realised that I'm now paying for both packages. Agent asks for proof, which I provided. She tells me that the deductions don't show and I should contact them with the Feb bank statement. By this point I am angry and very agitated as everything is pointing in the direction of people doing as little as possible to resolve matters. 10. 7 February I ask for feedback. Agent tells me that the billing department is still investigating. 11. 9 February over the telephone I am told that another individual has an account for 4G and that my bank details are used for this subscription. I have asked for a manager to contact me and to no avail. The agent gave me my husband's email address to which the 4G profile has now been transferred. 12. I request that 5G be cancelled and a supervisor calls me to take my details. Again, I go through all the details and frustrations. Nobody at any point comes up with a solution. Again I am told that the cancellation department will contact me between 2-24hours. 13. My complaint: I asked for an upgrade. I have one profile and it has the 4G details on it. At some point after the upgrade, all the details get transfered to my husband (who in an attempt to get the wifi working must have created a profile, but never got a 2nd sim card and no double deduction were made). Yet, after the upgrade I have no record on MY RAIN profile other than the 5G. 14. Since nobody from billing, cancellations or any manager contacted me I asked my husband to call and cancel 4G, because I don't want another deduction to be made for something that we haven't used since November. 15. On this phone call he is advised that we will pay for another month and that we went about the upgrade wrong.

I can not believe that business with no ethics are still running and ******** people out of their hard earned money. Disappointed is an understatement.