RA
Rochel A
1 reviews | Active since Feb 2016
25 Mar 2024, 09:36
DO NOT EVER USE RAIN SOUTH AFRICA
I have been with Rain since March of 2020, Due to us moving over to Fiber we decided to cancel our Rain WIFI on the 24/02/2024, They took what should of been their last payment for the month of Feb on the 25/02/2024. They cancelled our service on the 01/03/2024. So to date no services were rendered by them during the Month of March. They had the cheek to deduct funds this morning 25/03/2024 for the post charge for the month of March for services we didn't receive!!!!! Their customer service department gives generic responses with no actually acknowledgment for the query at hand.
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Replies (2)
Rain's replyOfficial
25 Mar 2024, 10:09Hi Rochel.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply25 Mar 2024, 10:09
Official
Hi Rochel.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
RA
Rochel A's updateReviewer Update
25 Mar 2024, 14:00So why discount my service in the month of March????????????????????? You charged me for a month I was disconnected in and when you sign up for Rain you need to pay upfront for the service you will be using?????
RA
Rochel A's update25 Mar 2024, 14:00
Reviewer Update
So why discount my service in the month of March????????????????????? You charged me for a month I was disconnected in and when you sign up for Rain you need to pay upfront for the service you will be using?????