DO NOT EVER USE RAIN, absolutely ***********

Without a doubt, this is the most useless and *********** company I have ever dealt with.

I was a loyal customer since 2021, but then in April/May 2024, the issues started: no internet, slow internet, and frequent dropouts. For three months, I had to use my phone's data to work from home because my router was useless. I was assured multiple times by service agents that the issue would be resolved. Spoiler: it was never resolved. Then came the weeks-long fight and hours on the phone trying to get the refund I was promised for those months of not using the Wi-Fi.

Eventually, someone came out to my house to diagnose the router issues. First, they had no tools to do the job. Then, the technician had the nerve to tell me that 3 Mbps was a good speed, even though I was paying for 100 Mbps+.

In November, I tried to cancel the service and was told that someone would get back to me. I used their online chatbot multiple times, which supposedly sent emails to cancel—emails that, as you can guess, were never responded to. I phoned them, and, as expected, I was told again that someone would get back to me. That never happened either.

Only after I threw a fit on the phone did the only seemingly competent Rain employee I have dealt with from the retention department call me and arrange for my service to be canceled—months after my first attempt to cancel.

This morning, a week after my service was canceled and I thought I was finally free of bad internet, I woke up to see two charges of over R1000 debited from my account. Rain acknowledges only one of these payments. Now, after speaking to yet another *********** call center agent with access to an even more *********** system, I am once again having to fight for a refund.

Safe to say, I am ensuring that all my information is permanently deleted from their systems as soon as this is resolved.

I have no idea how Rain is still in business, as almost everyone I know who uses or used Rain has also had major issues.