DO NOT EVEN ATTEMPT USING THIS COMPANY!!!

Item: Rain
Rating: 1
Author: Hildegard R

I have been sending several complaints since June 3rd, getting speeds between 0.03 and 0.9 mbps on a good day. I have received 1 reply, after which I sent all my details for investigation, only getting a reply weeks after that again saying they will escalate the complaint. That is unacceptable! I have also sent numerous FB messages which is not even being delivered let alone read or responded to.

If you remove your support phone number from your website, it is definitely a RED FLAG and we should probably all be suing the company for charging us for a service we are not getting!

I would like to know how I can go about cancelling this non existent "service" and getting a refund as I have been paying almost R500 each month for NOTHING!

Helpful (0)

Replies (2)

Rain's replyOfficial

09 Jul 2020, 13:42

Hi Hildegard

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima

Rain's reply09 Jul 2020, 13:42

Official

Hildegard R's updateReviewer Update

11 Jul 2020, 17:06

I am still waiting for Musa Mooke, you said you would call this morning. I AM FED UP WITH YOUR POOR CUSTOMER SERVICE!

If you know the towers are congested, DO SOMETHING ABOUT IT!

I AM DONE BEING NICE NOW! PERIOD!

This is ridiculous! I have started filling out a complaint with The NCC as well as ICASA! I will not be financially ABUSED by your company any longer!

You are *****ING my money!

DO SOMETHING TO SHOW ME WHY I SHOULD STAY! Or do you at this point not care about losing customers?

Hildegard R's update11 Jul 2020, 17:06

Reviewer Update