DO BETTER

We need an option for no star at all because I recently requested a sim swap from rain and that sim card was delivered on the 4th of September, I experienced problems with that sim card so i contacted them on the 6th of September about the problem and they said they would get back to me, which I said okay to. It’s now the 14th of September and no one has gotten back to me but this is frustrating because I called on the Tuesday the 12th of September to get feedback on whether there is a solution or not, but no answers to my calls, I called 6 times that day and no response, the next day I left an email and It referred me to the app when I got on the app I wrote down what the issue was and no response from that, today I’ve been calling, no respone as well. So It is getting frustrating especially because my airtime is suffering because I’m constantly put on hold only for no one to respond on the other side. What bothers me now is that I’m thinking of cancelling since I’m not using the sim card, and I have no feedback from them at all but I have to pay month end even though I can’t even use the sim and no one is getting back to me on whether the problem will be fixed or not.