Dissatisfied Rain member

On the 21/12/2025 I called the Rain number to get assistance to pay my account before my due date as it is the month of December and we get paid before our normal payday. I spoke to an agent who did not introduce herself firstly,I asked if she could hear me and she started shouting,I asked why she was annoyed and she sighed and rep**** "I'm not annoyed,I'm just raising my voice" I did not continue with the call. I then went on WhatsApp and spoke to the chat bot Sam who redirected me to Leila who assisted me by sending the link via WhatsApp and logged a ticket for the incident. I received a missed call from Rain and I called back and spoke to someone from the Philippines and she was very helpful,she logged a ticket as well and assured that I will be receiving a call from the supervisor, I then received a call from the Rain number twice but no one was on the line and they dropped, the agent from the Philippines then called me and told me that the supervisor tried to call me twice and reached out to her so that she can let me know that they have reported the incident and will reach out to me. I am really disgusted by the service..I've requested the call recording of my initial call and I'm being given the runaround as to when I will receive that as they are based in the Philippines. I know my rights and the Consumer Protection Act clearly states them. I will make them famous and lodge a formal complaint. I too work in the same line of work and do not appreciate how unprofessional the agent was