Dissatisfied Rain internet service provider client

On 25 November 2020 I contacted the Rain telecommunication contact centre as I wanted to be linked up with their wi-fi service. I was requested to go online and pay the monthly premium, which I did, and it is a week later. I have still not received an sms or any communication from their side. I have to phone the contact center on a daily basis during which time I do not get any answers or satisfaction - only frustration!!!!!!!! I have spoken to several agents and nobody seem to know what the issue is. Today I was requested to forward my bank statement as proof of payment, which I did. I was promised that I would receive a call before close of business today to be informed on the progress as well as when I will receive my sim card. Needless to say I am still waiting for that call. I have paid for a months wi-fi subscription and I have nothing to show for it. I canceled my previous service provider on advice from a Rain agent. Is this the type of service that I should expect!!!!!!!! How is it possible that I cannot be able to get in touch with a representative that can give me answers!!!!!!! Hopefully through this forum I will be able to get assistance!!!!!!