Dissatisfied customer..

I am very disappointed in the level of service that I have received from rain..

On the 28th of February I sent a request via email to remove the one gig during the off peak hours on my account.

Confidence Keupilwe advised me to remove it on the website which I couldn’t..she then escalated my request to the billing department.. Confidence Keupilwe didn’t provide SLA on how long will it take for my request to be processed. Confidence Keupilwe didn’t call me back.. Confidence Keupilwe didn’t check if my request was processed..I had to call the call centre to ask how far my request was.. Confidence Keupilwe couldn’t care less about customers service..( not even an email ) I sent about 4 emails to Confidence Keupilwe requesting for feedback but my questions were not answered.. One thing that I also requested for is not to be charged extra but to my surprise I was debited 284.1 instead of 250.

I sent an email to enquire why was I charge extra and Thato Ramere responded back and said“I used the internet during off peak hours “

The only words that exist in Thato Ramere vocabulary are “ you used the internet during off peak hours “ which I wasn’t disputing.. The only thing that Thato Ramere did was to shift the blame.

Is there a valid reason why my request wasn’t processed in time to avoid extra charges ??? When I “SPECIFICALLY” asked not to be charged extra ?? No one advised me to switch off my router to avoid extra charges?? Is there a valid reason why wasn’t I called and informed about the extra charge that would be debited Is there a reason why I wasn’t told to switch off my router at 6pm to 11pm to avoid extra charges ( like I requested for in the emails and telephonically)

I have received pathetic service from rain especially from two agents namely Thato Ramere and Confidence Keupilwe.. I was promised to receive feedback yesterday before close of business.. I am still waiting..