BM
Balekane M

1 reviews | Active since Oct 2023

18 Oct 2023, 09:47

dissatisfied customer

I upgraded my package from just 5G to 5G with two additional 4G SIM cards, The sim cards were not working. I called the Rain contact centre multiple times now and I'm still not satisfied. The consultant will cut the call on you in the hope that i will transferred to the next available person. After two months of paying for a service, I'm not using, I called the consultant again and they send me activation procedure to follow but only one sim-card worked, and the other sim cannot even be read by the phone I am using. I have been calling customer service without success. I have no option left but to cancel my contract with them, they are false adverting.

0
Replies (1)
Rain
Rain's reply18 Oct 2023, 11:06
Official
Hi Balekane M.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain