Dissatisfied

I wrote to Hello Peter on 25 February 2025 for being debited twice Which was not part of the arrangement. I received an email informing me about a refund being logged, a debit order instruction being removed and that someone would call me and that hasn't happened instead Rain has been trying to debit from another card ever yday from the 27th. Please note I didn't give you authority to do what you currently doing and all you doing at this point is bank charges that you probably not going to refund or going to a million years to refund.