Dissatisfied!!

These people billed me a month subscription when I’ve only used their services for 10 days, I’ve called the customer care and spoke to an agent that had said that she had logged a request that I get refunded. When I called to follow up on the refund, the agent by the name “Sibanda” told me straight that I won’t be getting a refund and even deprived me from speaking to his team manager saying that what he’s telling me won’t be different from what I’ll hear from the leader, I’m really so disappointed with the level of unprofessionalism from the agent and the company as a whole …