Dissatisfied

I have lost the network from the 17th I have been calling the service provider. One of the consultants told me there is nothing she can do about it. I have to wait for the technicians. I'm unable to communicate with the techs. As when I send them an email I get no response. This is just disappointing and a full amount is required at end of the month. When their network didn't work 50% of the period