Dissatisfied

I just called Rain twice today and they are unable to resolve my matter…I have been disconnected from November until to date but they still want me to pay for non service which it’s rediculars and I did speak to their consultant on February lady called Maureen which assisted me cancel a December bill but now I wanna reconnect to their internet it requires me to pay for months that were disconnected that is day rubbery….i am very dissatisfied and ver unhappy