Dissatisfactory service, utterly ridiculous

Am defeated by the incompetency of the Rain staff, including its logistics department. I ordered and paid for Rain 5G router on Monday 28th, and Your policy says delivery to be done within 3-5 working days. Wednesday on the 30th Contacted the contact Centre and gentleman by the name of Calvin assured me that He will escalate and it will be delivered in time. I mentioned specifically that I needed it before weekend of the 02nd July 2021 as We need to work from Home and company is closing its offices and If I do not work on Weekends I lose alot of money and I may not be able to pay them next month as it will be unpaid leave on my side, and the gentleman you could tell that he was not really paying attention. Yesterday on the 01st of July 2021 4th day I phoned and spoke to Kelebogile and she escalated the matter and promised that the query will be sorted before end of Business Friday 02 July, As it would've been over 5 working days.

Today on the 02 July 2021, Still waiting for hear from Rain nothing, I have phoned numerous times and all I hear its waiting for feedback from logistics department. I spoke to Sanelisiwe Khuboni @ 10:54 for over 24 minutes and kept on apologizing which he was sincere and promised that the manager would call me as the manager was busy.

I then spoke to Ryan Rylelkiag @ 11:26 as the call with Sanelisiwe cut, and tried to call me back but couldn't get through due to call diverts. Speaking to Ryan got the same story, apologies only and kept being told that escalation has been done on and Logistics has not said anything. I get more problems instead of solutions, I do not understand why???

Then I spoke to Refilwe who reports to Tintswalo. Refilwe speaking to her I asked for her last name, She mentioned to me that Her last name is not for everyone to know so She won't give me her number even if I want to make a follow up, Am shocked that we know the CEO of the company Conrad Leigh in the highest position in the company but a staff member under the founder's company does not want to be known.

Even today I am waiting for Router and Still nothing. Mr Leigh if it happens that your Office of the CEO really take client's dissatisfactions serious , I have a suggestion, Get rid of the logistics staff, try and get innovative HR manager who is going to Head Hunter staff for logistics and contact centre from other small companies because they are there occupying spaces of people that are more capable but were never given an opportunity to get to interviews nor a call.

I work in the same industry and I told this to one of the Supervisor's Tintswalo who tried to check for me, I am in Vetting department and always have to escalate between collections, department, vetting and legal, and If turn around time passes without feedback I include their line managers and department managers, I always ask them if we give a **** service we expect them to come back to us and give a good word of mouth review at work, or home and to friends?

I take my job serious I hate being told that 'I am aware of the problem we still waiting' I am on the throat of my bosses and their bosses but when It comes to reviews I always ask them who brings money to the company? Clients/customers, so if they still want to be a competitive lucrative Private company, they need to give first preference to clients/customer and if needs be to get rid of useless staff so be it. I have some colleagues I still ask how come they got this job if the same attitude is the one I got from Rain this whole week?

I do the same job with my colleagues and your staff but I decided to always remember why I came to apply for the job and the day in the interview room. I guess most people only think of their salaries more than asking the people that bring money to the company are they satisfied!

All I ask teach your Logistics company the value of the client, Can you teach them the vision and goal of the founder, to get a new client and make cer*****y that they do everything to keep the client form going to competitors. I am only getting this for time being as am renting but I do not see myself utilizing the service for long.

I won't be able to work tomorrow due to No network, How pathetic...

Highly disappointed.

Its been over 5 working days now, you cannot honour the contract for delivery between 3-5 days, but you would expect client's to honour payments every month or else shut off the system.

Why not delay Logistics department and every department involved their salary and ask them how it feels? Because I would do that so that someone can be able to take their jobs serious!!!

I would Never recommand someone to your service am sorry,

But Big up to Ms Tintswalo Macheke for trying to assist, But still am not getting my router within 5 days,