EB
Erika B
1 reviews | Active since Nov 2018
05 Feb 2021, 10:25
Dissatisfaction
Im very disappointed in their services, After recieving a faulty device,, they sent onother device now they take more that 5 days to assist to rica the built in sim for the rooter for internet conection. We are calling them like every day- and all they can say is 2- 24 hours. What is going on there!!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
05 Feb 2021, 11:50Good morning Erika
My sincerest apologies for the frustration. Please note that our system was down in the past days due to a system upgrade, one of our agents is busy with your ticket.
Kind Regards
Mosa
My sincerest apologies for the frustration. Please note that our system was down in the past days due to a system upgrade, one of our agents is busy with your ticket.
Kind Regards
Mosa
Rain's reply05 Feb 2021, 11:50
Official
Good morning Erika
My sincerest apologies for the frustration. Please note that our system was down in the past days due to a system upgrade, one of our agents is busy with your ticket.
Kind Regards
Mosa
My sincerest apologies for the frustration. Please note that our system was down in the past days due to a system upgrade, one of our agents is busy with your ticket.
Kind Regards
Mosa
EB
Erika B's updateReviewer Update
06 Feb 2021, 10:49Hallo Mosa
You sent a technician out to find that the sim activation is still the problem. You can just activate my sim what is the problem?
Email- ***
You sent a technician out to find that the sim activation is still the problem. You can just activate my sim what is the problem?
Email- ***
EB
Erika B's update06 Feb 2021, 10:49
Reviewer Update
Hallo Mosa
You sent a technician out to find that the sim activation is still the problem. You can just activate my sim what is the problem?
Email- ***
You sent a technician out to find that the sim activation is still the problem. You can just activate my sim what is the problem?
Email- ***
EB
Erika B's updateReviewer Update
06 Feb 2021, 11:04This is very unfair. We all are waiting from the 1st of February and before that for activation and new users gets instant activation. How do you explain yourself to this situation Rain!
EB
Erika B's update06 Feb 2021, 11:04
Reviewer Update
This is very unfair. We all are waiting from the 1st of February and before that for activation and new users gets instant activation. How do you explain yourself to this situation Rain!