DISSAPPOINTING & DIGUSTING SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

To whom it may concern.

This year, financially I was affected & I also didn't wanna cancel my Rain account because its very helpful and good connection in my area. I've been a loyal customer for years & I never understood why people cancel they rain & move to another service provider.

My understanding, if you don't pay for a specific month or let me say if you skip a month you will be paying double at the end of the following month however you should get full connection because you will be liable for the full monthly costs..

Here is my problem, some days I get connections, some days I DON`T and a full monthly subscription will be deducted. I don't mind if I get full connection but I don't. The last time I called Rain with the same problem, the agents gave me the run around up until I requested for a manager who was actually thinking of the company & not loosing clients. The manager assisted me to the best of his ability. He even noted the days I did not have any connections in February 2024. My account was credited.

Here is my point, from the end of this month, financially ill be okay to keep my account up to date but jirrrrrrrrr, after the service I received yesterday, 22.04.2024 my question was answered by Rain as to why people cancel Rain & go to another service providers.

Yesterday, 22.04.2024, round about 09:30 I`m at work frustrated already thinking how I can resolve this issue with Rain & I got a call from this agent, VERY VERY rude girl, Oh man she made me a evil person, which I don't understand how is she working in customer care because doesn't understand customer service and don't have any telephone etiquettes.

She don't know how to calm a irate customer cause she upset me more by speaking over me & when I ask for a manager she did not even to consider to obey my request instead repeating things & don't make me not understand.

SHE MADE ME VERY ANGRY!!!!!!!!!!!!!

Late afternoon same day after work, I'm calmed, I`m driving on my way home, I decided to call Rain round about 17:16, I called support, no answer. I decided to call Sales & a lovely lady ended my call politely and called me back & transferred call to Support.

THE BIGGEST JOKE EVER!!!! I was on hold until I reached home at 17:49 and until date & hour I`ve received no response!!!!

I always talked Rain so good, referred family & friends to use this service provider but how I feel now, I REGRET IT, I don't know if I'm disappointed or Disgusted but I have no choice to look for another service provider who will value my money, just sad, Rain will loose good customers & sit with poor business if RAIN don't improve in their service!!!!!