Dissappointed with your services

I am so disappointed with your services, I still can't activate my sim card since Friday but you took my money within seconds. I'm stuck on live face recognition. I send a message to support and was told my ticket is in que. Till today no feedback, my order number is ***.

Please refund my money if you can't help with this then I can move to another service provider. I see many people are complaining about this live face recognition. Why can't you make it easier in this era.