dissapointment

On the app, it gives you a choice to change your debit order dates, and i changed it from the 25th October to the 15th of November. Now because of the change, they did not debit the money on the 25th, thus recognizing the change. Then as time goes by, i tried to go into the app, but it did not allow me, as its stated that I'm in arrears. then came the 15th. I thought let me rather pay then them debiting, which i did, but then they debited anyway, when i phoned i got 3 different stories. the first was that i was in arrears, the second was they had to debit twice for December (keep in mind they never debited twice, i paid them and then they debited) and the last person i called told me they would call me back, as was some sort of mistake. I'm still waiting for that call. My money is still with them and they don't know what's going on.