MM
Mandisa M
1 reviews | Active since Aug 2017
15 Aug 2024, 20:12
Dissapointing service
My subscription was disconnected i called they told me that i need to pay to be reconnected but my next payment date is 25 August since i did pay on the 25 July can i please be assisted. I need connection because i work from hime the matter is not recieving the attention it deserve from the call centre side. My 4g sim cards are not working as well can not make calls the rain talkapp is not working on my phone.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
15 Aug 2024, 22:22Hi Mandisa M,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply15 Aug 2024, 22:22
Official
Hi Mandisa M,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MM
Mandisa M's updateReviewer Update
16 Aug 2024, 18:17My network is still not connecting my router has a green light then orange in a nutshell i still dont have connection i called rain they said they will escalte the matter kanti what is the purpose of calling if you will not be assiste
MM
Mandisa M's update16 Aug 2024, 18:17
Reviewer Update
My network is still not connecting my router has a green light then orange in a nutshell i still dont have connection i called rain they said they will escalte the matter kanti what is the purpose of calling if you will not be assiste
MM
Mandisa M's updateReviewer Update
18 Aug 2024, 14:51Thank you Technician came and sorted the issue.
MM
Mandisa M's update18 Aug 2024, 14:51
Reviewer Update
Thank you Technician came and sorted the issue.
MM
Mandisa M's updateReviewer Update
16 Sept 2024, 17:03Why is my account disconnected again . While my payment is due on the 25th September
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Mandisa M's update16 Sept 2024, 17:03
Reviewer Update
Why is my account disconnected again . While my payment is due on the 25th September
MM
Mandisa M's updateReviewer Update
16 Sept 2024, 20:45Yes my connection is restored but i dont understand why you always disconnect my network when i have paid my account. Last month same thing on the 15 my account was disconnected. If you can clarify that and make sure it does not happen again.
MM
Mandisa M's update16 Sept 2024, 20:45
Reviewer Update
Yes my connection is restored but i dont understand why you always disconnect my network when i have paid my account. Last month same thing on the 15 my account was disconnected. If you can clarify that and make sure it does not happen again.
MM
Mandisa M's updateReviewer Update
16 Sept 2024, 22:10So when i made payment on the 25th of August is that payment not for the invoice generated on the 1st of September. If i pay on the 25th September that will ve fpr which invoice am confused. The explanation you providing does not male sense at all. When i called your called you customer centre i did state that i dont understand your processses. I always find my self inconvinienced
MM
Mandisa M's update16 Sept 2024, 22:10
Reviewer Update
So when i made payment on the 25th of August is that payment not for the invoice generated on the 1st of September. If i pay on the 25th September that will ve fpr which invoice am confused. The explanation you providing does not male sense at all. When i called your called you customer centre i did state that i dont understand your processses. I always find my self inconvinienced