Dissapointed with Rain service and their failure to keep in touch with clients.

Rain started very well, but now there are no words to express the service I am getting. The only people you can talk to there is only the sales people when they contact you immediately when you want to up grade, from there you are on your own. I have been with Rain almost four years now. I started with their most talk about package of R250.0, then it stated failing me, then upgraded to R479.00, It started being very slow as well. I was not able to even open my emails in many occasions. Then on the 3rd of February 2021, I upgraded yet again to the standard home 5G, where payment was requested immediately and was promised by the sales consultant that as soon as payment has been made, she will try to push delivery for the next day. Even today the 10th of February 2021 I am still waiting for delivery of my router. The delivery time on their website states that delivery can take from 3 - 5 days. I tried to contact support on two occasions to follow up on my order, but I only received an email on the 9th of February 2021 saying your ticket number has been resolved, how I have no idea as my order has not been delivered and I have not received any call or any update from anyone from Rain to just update me of any challenges concerning my order or delivery. I am just left in the dark and I had to spend more money buying additional data just to move my very urgent commitments. I have already been charged the normal payment of R479.00 on the 1st of February 2021 and again on the 3rd I had to pay in advance for the upgrade of R699.00 as I needed a better reliable internet. I am a very disappointed customer