1 reviews | Active since Sept 2016

18 Oct 2024, 09:50

disputing the bill, services were off

I have a bill outstanding with rain , but I was not using the router because I didn't pay so no data was loaded it was switched off . when i took out this plan i was told it a month to month you pay you use , so what services are you charging me because i didn't use it, please go back to you calls listen to the sales agent and tell me where was i advised that i will be charge whether i use it or not , because if i new that i wouldn't have taken the plan, this is not a contract that i committed myself to pay every month, so the bill outstanding have to be paid by rain .

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Replies (6)
Rain
Rain's reply18 Oct 2024, 09:58
Official
Hey Thabisile M,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.

Regards,
rain.
's update18 Oct 2024, 10:41
Reviewer Update
what are you referring to when you say active services, because i dint have any connection, what is month to month according to rain ,
's update18 Oct 2024, 10:44
Reviewer Update
i would have understood if you said there is a penalty fee which should be way less than the actual subscription , funny how i also skipped payment the other time but there wasn't any double billing i paid the subscription then i was reconnected , were is this coming from and why was i not advised , first of all you dont even send me statement so how was i suppose to know i was being billed, and i was never advised of paying for active services
's update18 Oct 2024, 11:37
Reviewer Update
please call me on my work number and ask to speak to Thabisile *** . i am not allowed to answer my cellphone at work

's update18 Oct 2024, 13:16
Reviewer Update
i will still not be able to pay arrears on a month to month plan , if i was required to pay for services that was suppose to be communicated to me from the beginning . and if there was an amount owing why was i not made aware of that , no phone calls no emails sent to me . i don't have a signed contact with rain . please email me a copy of the call as your calls are recorded for me to listen to it so i will hear at what point did i agree to paying for services not used
's update18 Oct 2024, 13:59
Reviewer Update
I WANT A SALES CALL