Dispute of Unpaid Subscription Fees and Unauthorized Use

Dear Rain Networks,

I am writing to dispute the unpaid subscription fees of approximately R3000, which your company claims I owe. I had a monthly subscription with Rain for unlimited data, which I paid R479 per month. However, I lost my SIM card over two months in 2022 and subsequently stopped paying my monthly subscription fee.

Despite informing your representative that I no longer had access to the SIM card and requesting cancellation of my subscription service, it appears that the service was not terminated. Furthermore, the SIM card has been used by an unknown party, as the location of usage is neither my home nor workplace.

I request that you take immediate action to:

1. Cancel my subscription service 2. Investigate the unauthorized use of my SIM card 3. Waive the outstanding fees, as I am not responsible for the charges incurred after losing the SIM card

I would appreciate it if you could also instruct the debt collectors to cease their harassment, as this matter is being disputed.

Please respond to this dispute and confirm the actions you will take to resolve this matter.

Sincerely,

Kegomoditswe