Disorganised and Unreliable

This is the most bizarre internet service I’ve ever used. I was a Rain customer for about a year.

From the day I received my 5G service with 2 SIM cards, the sims didn’t work. I’m so glad I didn’t port my number. If you sent an sms it would arrive 3 hours later. The same with receiving and I couldn’t dial out most of the time. Some days I could make phone calls others not.

No matter how many times I tried to get support no one would help me or they’d tell me to set the sim up which I had already done.

So I just gave up on the SIM cards.

I moved locations thinking it wouldn’t affect the wireless service but had laughable speeds like that 3MB uploads. I only needed 10 up and down which was well below what I was paying for, but it wasn’t even reaching that bare minimum. I thought maybe coverage in this area was poor and I decided to cancel.

The representative who called said there was strong coverage and they just needed to change the tower I was accessing. I figured that was on me for not informing them of change of address. She changed towers but the speeds barely improved.

She asked if I could give it some time and said she’d call on the 25th to see if I wanted a technician to come out. I knew she was trying to squeeze another month out of me as they’re trained to do, but figured I’d give them a chance to deliver the promised service. She asked if she could remove the cancellation request and I said yes.

Fast forward to the 24th and my internet is switched off because the cancellation was not in fact removed. I had not arranged an alternative because I thought I’d be giving them another month.

I was furious and this negatively impacted my work. However, it’s just as well because I don’t want to deal with this anymore. I was glad to see them collect the router and leave the following week.

I contacted Afrihost and received same day delivery with 5 times the download speed and 13 times the upload speed on average. This package is only R150 more and actually reliable, with impeccable customer support.

It may come with a free router but the 5G package is completely unreliable. Don’t waste your time.