Dismal and Ridiculous Service 🙄

***1 , ***9 & ***2

To whom it may concern,

I have been in contact with an agent who called me and honestly can't recall the exact date in the first week of June. I expressly advised I have done a request for cancellation in the beginning of May 2025 and the app gave me an error. I tried to do the cancellation on the website once I signed in again an issue.

Subsequently I've raised numerous concerns about not needing your services and wanting this cancelled as I am using a fibre service.

Your company has neglected to adhere to my request and subsequently deducted my account 5 times for no service used and I urge you to check your records.

I've been in contact via whatsapp and DEMAND MY MONIES PAID BACK.

I have not heard from you via email as requested I'm beyond livid and refuse to speak to anyone in your retention department because I do not want to be sold a nightmare.

Urgently respond to my numerous references raised by my so called robot billing specialist Leila.

Please note I have trail of my whatsapp conversations I have sent over to the support email and the response this email is only for outgoing emails.

They call and when you answer the call drops.

I need a resolution today!!!!

Regards Bianca Petersen