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Thulile S

1 reviews | Active since Feb 2023

02 Feb 2023, 15:54

Dishonesty & scaringly inconsistent service

I purchased the R1 router deal at R17 and it is advertised as month to month to take on February 15 however when the router arrived it was activated and right before schools could open rain took 550 vs the monthly amount of 530. I viewed my statement on the app to find that the statement says that they were not supposed to take on the January 15. After so much hassle I spoke to the consultants who blatantly **** and said it was meant to take.....however the statement says that it will start taking on February 15. I'm livid of this experience I do not trust rain as they have been dishonest.

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Replies (7)
Rain
Rain's reply02 Feb 2023, 16:01
Official
Hi Thulile.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
TS
Thulile S's update02 Feb 2023, 17:03
Reviewer Update
The statement on the account says that you have not taken the amount. What is being said does not correspond with my statement
TS
Thulile S's update02 Feb 2023, 17:03
Reviewer Update
So it means to say that your statement on my account is incorrect.
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Thulile S's update02 Feb 2023, 17:05
Reviewer Update
Since I am getting responses here please let me know if I do not want to use rain in the next period because I am only looking to pay and I was looking to only activate the services after I have concluded my cell c data....how do I ensure that I am not surprised with a direct debit this coming 15th?

TS
Thulile S's update14 Feb 2023, 22:04
Reviewer Update
Your statement is incorrect...please do not take this month I have not been using your data...don't activate. You have been saying inconsisten things to your customers ....we were a group that did this deal. Other individuals did not take....with me the biggest insult you take 550 for a 530 deal and your statement says you did not take.

Please do not take thank until I reactivate
TS
Thulile S's update14 Feb 2023, 22:04
Reviewer Update
Your statement is incorrect...please do not take this month I have not been using your data...don't activate. You have been saying inconsisten things to your customers ....we were a group that did this deal. Other individuals did not take....with me the biggest insult you take 550 for a 530 deal and your statement says you did not take.

Please do not take thank until I reactivate
TS
Thulile S's update14 Feb 2023, 22:23
Reviewer Update
Please call me ....I need clarity on your service