DISHONESTY AND WORSE CUSTOMER SERVICE

I logged a case with Rain on May 2 2023 case #***, after speaking to 4 people that were all saying different things for my wifi not working. I was later informed that the matter is being escalated and cannot be refunded because I was billed for April usage. I waited for the "escalation" to be resolved and no one ever got back to me the whole month and this whole month I was not using their WIFI. Suddenly, on the 25th of May was billed after not having service the whole month and when I called, it was clear that the stuff of rain and worse the manager I spoke to Dulov, ALL DON'T KNOW THEIR WORK, they kept contradicting themselves in the very same call and they are very rude. The service is pathetic, and don't know their job. No wonder everyone is moving to other service providers. My question still stands when did Rain change from being billed for what you use to being charged per plan. you are ******.