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Neil V

1 reviews | Active since Mar 2019

15 Jan 2024, 11:22

Dishonest Company

I purchased Rain as they promised coverage in my area. This was not the case and I cancelled my Rain contract on 10 February 2022 after a few weeks of battling for coverage.

I then noticed that they continued to take monthly payments of my bank account for the next few months. I then contacted them again and was assured that they had corrected my account and arranged a refund.

They continued to draw funds from my account for 18 months after I had cancelled the service. And they refuse to refund the money taken *******ly.

If I email Rain, I get very pleasant auto response messages that my complaint has been escalated etc, etc

When I try calling Rain, I find myself talking to a call-center operator in India. So Rain are not providing employment to South Africans... but would rather outsource to India!!!!

Out of desperation, I have decided to alert the public not to deal with this company for all of the above reasons.

0
Replies (7)
Rain
Rain's reply15 Jan 2024, 11:24
Official
Hi Neil Vorster, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.
NV
Neil V's update15 Jan 2024, 11:38
Reviewer Update
Do you really expect me to believe this?

You have been saying this same thing for 2 years ... this is the last correspondence I received from you in Sept 23....
Hi Neil,
Thank you for making contact with rain.
Apologies for the inconvenience caused.
Kindly note that your issue has been raised to a manager and will get back and assist you further.
Cheers
rain South Africa
Reference Number: ***7
NV
Neil V's update15 Jan 2024, 12:47
Reviewer Update
Hi Rain
I've given you my bank details by email more than once and am not about to give them out here in public..

I did not cancel in June 22, I cancelled in Feb 22. I require a refund from March 22 to July 23 - ie 17 months

Please see your email below from Nina Geland on 17 February 22 confirming our earlier recorded telecon wherein we agreed to the cancellation.

Nina Geland (rain CeC)
17 Feb 2022, 11:07 SAST

Good Day Neil,

Nina here from Rain SA, I hope you are well.

I tried reaching you on *** today but unfortunately I could not get through to you as the line rings straight through to voicemail.
The call is regarding the cancellation request for your 5G with Rain.

Please reply to this email with an alternative contact number or let us know a suitable time and we will call you right back.




NV
Neil V's update15 Jan 2024, 14:56
Reviewer Update
Done... copied herein too....scroll down to recorded phone call on 10 Feb 2022



| | Nina Geland (rain CeC) 17 Feb 2022, 11:07 SAST Good Day Neil,

Nina here from Rain SA, I hope you are well.

I tried reaching you on *** today but unfortunately I could not get through to you as the line rings straight through to voicemail.
The call is regarding the cancellation request for your 5G with Rain.

Please reply to this email with an alternative contact number or let us know a suitable time and we will call you right back.

Please note that our operating times are between 8am - 5pm, Monday - Friday.


Kind Regards,
Rain.
| | Kholofelo Xaba (rain CeC) 10 Feb 2022, 15:45 SAST Phone Call From: Caller ***


NV
Neil V's update16 Jan 2024, 10:48
Reviewer Update
*** Rain’s reply
15 Jan 2024 at 13:07
Hi Neil,

Please kindly forward the above copied email to ***

Rain’s reply
15 Jan 2024 at 17:00
Hi Neil,

Please kindly note that we have not yet received your email on our *** inbox, can you kindly forward to *** and advise once sent.



Hi Rain... I did reply by email but see now that you had spelled the email address incorrectly( see above) . I have re-sent it to the correct social media address

I also spoke to one of your very pleasant managers telephonically yesterday morning and she promised to have an answer for me by 2 pm yesterday.... She could see on your system, my bank details and all my correspondence that you are now again asking for .

Anyway, I'm still waiting for her to get back to me..... It looks to me like your company's PR strategy is to sound like you are doing something and then simply add delay tactic to the next delay tactic to wear us out...
NV
Neil V's update16 Jan 2024, 16:08
Reviewer Update
resent to ***
Rain
Rain's reply17 Jan 2024, 11:06
Official
Hi 

Thank you for taking our call and providing us with your banking details, we have forwarded them to our Billing department and feedback will be duly provided on the progression of your refund.

Regards,
rain.