cM
cate M
1 reviews | Active since Jul 2018
05 Jul 2020, 15:28
Disguting and Shocking Service
Shocking service, purchased simcard two weeks ago 19 hours unlimited off-peak, never worked. contacted support multiple times they keep saying an agent will get in touch. to this day I haven't received any feedback. R50 already deducted from my account and I have never used the sim, since it never worked. disgusted by Rain
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
06 Jul 2020, 07:56Hi Cate
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply06 Jul 2020, 07:56
Official
Hi Cate
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
cM
cate M's updateReviewer Update
06 Jul 2020, 08:58Fattima this is the same automated response i get on your support platform. no one ever calls back. its been two weeks already .
cM
cate M's update06 Jul 2020, 08:58
Reviewer Update
Fattima this is the same automated response i get on your support platform. no one ever calls back. its been two weeks already .
cM
cate M's updateReviewer Update
06 Jul 2020, 09:35Like i said Fattima your responses are automated, I have received an email from your support team telling me the same thing i'm telling you guys that i have been doing and nothing is happening. Sending me how to set up APN , this is on the website and im aware of this. i still cannot use the simcard, please sort that out.
cM
cate M's update06 Jul 2020, 09:35
Reviewer Update
Like i said Fattima your responses are automated, I have received an email from your support team telling me the same thing i'm telling you guys that i have been doing and nothing is happening. Sending me how to set up APN , this is on the website and im aware of this. i still cannot use the simcard, please sort that out.