Disgustingly poor service, 4 month struggle and counting and being overcharged....again... what is wrong with Rain???

This is the same reply every month. I delete my reviews off the platform, but I have email trails to.back up all I am saying. I am not begging you all to fix this in 2024 still I spent months of 2023 begging, it is done. Fix it or take your router and go. This is the WORST EXPERIENCE EVER!!

This is the same reply I have been getting for the last few months. Recently I deleted all my reviews online. But I have all the copies on email. Including my account being zero and now over a thousand Rand. If you can not sort this out, Tell me as I am going into a new year and do not want problems nor will I continue to beg you all to correct this. If all is not sorted then I will be forced to drop your router off and get a new Internet provider. Nothing has changed in the last months.. except that my amount varies. I do not have space in my life for this type of trash next year. This is the most unorganised, unprofessional company EVER..

So if the matter has been escalated, why could it not be escalated in September already? Or why coukd you not tell me that the relevant department only works one day a year and that will be on December 27th, then I would have known the countless tickets I have submitted on your app and never have received one reply to ever, was a waste of time and to ask that this issue gets resolved is a waste of time? Why send an email through to my email address lying to.me saying that all is resolved when it never gets resolved as the relevant department is onlyninnom the 27the of December. Why send the same message today as you always do, which is a total lie, why not write that they can only look at it tomorrow?? Why are you replying in private? There are no sensitive information at all. LIES SINCE SEPTEMBER AND EMPTY PROMISES. TELL THE TRUTH, STOP WASTING TIME. I HAVE SO SO MANY MESSAGES OF TICKETS I sent in over the month, but they work one day a year and no one can say that. Rather these made up generic reply of a lie. Why not instead of asap say tomorrow as they only work 27/12.... WORST INTERNET SERVICE PROVIDER EVER!!!! Perhaps just escalate it to the ombudsman, as this is not customer service!!!

When will I be getting a reply on this matter? When I go into the app it says I am R1000 behind on payments??? Can you seriously fix the payment date and the payment amount? If it is not possible let me know and let me know before New Years day. As next year my struggles which has been "resolved" according to your emails will just not continue. I will then just be dropping the router off and getting another service provider. I think 4 months of being told the same lie over and over has been enough. 2024 is going to be a beg free year.

How is there two outstanding debit orders? December has been billed if you can not see that. I fully agree that last month the money was never deducted after I was begging you here on Hellopeter also to take the money. So I need to pay for 1 Decmber and 1 January. So there is 1 outstanding and 1 that was loaded on the 25h of December incorrectly, as it should be for 1 January. I joined Rain in September.... and I have made my October payment, that I have proof of. So that means once the billing is correct, it should be the amount you are reflecting now, as I have proof.of my previous payments. I know you like to take money that doesn't belong to you, by reading the reviews, but I do have my proof and will not have you take a cent more than I owe. You can't bill someone on the 25th of December and again on the 1st of January. That is double dipping for the same payment. If you don't understand it, take a calender and work it out and look at the balance after my October payment.(October 25th - after asking it change to the 1st) R0... Sort the account out as I will not have you take more.money from me than what I owe. The invoice for December 25th should be changed to 1st of January. What do you not understand????? And if you still struggle cancel this contract and we can see eachother in court. I don't pay twice for 1 month.

Yet again still, you can't go and deduct the payment that is outstanding. I paid it manually as Rain is unable to take correct amounts it sounds like. So the payment that I was asking in November that you deduct on 1 December has been paid up
My account t is paid in full. As I can not be invoiced on 25 December and on 1 January. I do not pay a month usage after 5 days. So wake up and deduct the ONLY AMOUNT THAT IS OUTSTANDING ONTHE 1ST OF JANUARY WHICH IS R559. IF YOU CAN NOT DO IT, I CAN GIVE YOU THE NUMBER OF A GREAT LAWYER WHO WILL SHOW YOU STEP BY STEP. AND I WILL PUT AN END TO MY MISERY AS 1 JANUARY I WILL BE CANCELLING SO THEN HOPEFULLY YOU WILL BE CAPABLE OF DEDUCTING 2 MORE PAYMENTS. 1 JANUARY FOR THIS PAYMENT AND 1 FEBRUARY FOR THE CALENDER MONTH NOTICE PERIOD. I AM NOT CONTINUING SERVICE WITH COMPANIES THAT CAN NOT DO SIMPLE MATHS NOR DO CORRECT DEDUCTIONS. INCREDIBLE.THAT TODAY I HAVE TO MANUALLY PAY WHAT I HAVE ASKED.IN NOVEMBER YOU DEDUCT ON 1 DECEMBER. PATHETIC SERVICE!!!!

So I should pay on the 25th of October and then the 1st of Nivember??? And then the 1st of December??? And get billed for the 25th of December and the 1st of January? So I pay twice a month??? Does that make any sense??? My account is paid up.and on ZERO and I have no internet?? So how does that work? So.what we are going to do now is you keep your internet, I.have my proof that I.am.paid up and can not be billed twice. And because you shut it off as I am.paid up, well the next payment would have been on the 1st of January. Keep it off, I will take.your router in tomorrow and we are done and dusted. I.am ordering a new service provider at the moment, but with a balance of zero youncut my internet!. In 4 months you want 8 payments from me?? No...

Thank you and I have all the proof that my balance is zero.

The payment for the 1st has been stopped, as you did with my internet.

Goodbye to terrible service.

I collected all the messages on the website and one payment billed on the 25th of December but payable on the 1st of is outstanding. Even asking me if I want to pay ahead of time.. No... my internet that is paid up has been *******ly disconnected, I use it for work. I have notified my bank, no more payments will be made as I will have to.pay for a new service provider and not lose business. I have the call recorded where they checked and saw that I am paid up but I need to wait 24 hours for connectivity. In 24 hours time your router is back at the shop in Pauslhof. Changing payment dated was a tad too difficult for you to figure out. I don't pay for services that I do not receive. You cancelled it today, so I will return the router tomorrow. Good riddance!!!

My billing date is the 1st!!!!!! I have the call recorded with your customer care consultant where he said it is the 1st of January. And I had a call from Wonga who was supposed to call me back ages ago.but never did. Yes it is immediate as I have signed up for a new provider. My.last payment is 1 January. As you disconnected my email after I was paid up in full. 1 January is my last payment. Twice I had to buy data and I have all the messages and proof. The router will be returned on the date at the end of my contract 1 January.

Perfect, I will not be paying for the services up to 1 January since it has been cancelled. The router will be returned over the weekend. Thanks a lot! Finally managed to do something right!

Ps why do you reply in private?? No sensitive information or is it just better to hide things... 😂

You cancelled before the period O am supposed to pay for stopped... third time now.... I paid my account up to date on the 27th of December. I do not pay for half month services. Bank has received the message you sent. Thanks. Happy new year!

Yes yes yes!! It is to my satisfaction!! First time Rain does anything good!!

You asked me if I want it cancelled immediately in the private message. Obviously!! You al suck!! Yes the invoice was for 25 December, but my payment dates are the 1st.... but the change of date was too much to compute!! At least I paid the one for 1 December which I asked you here on Hellopeter to deduct, but I paid that manually and now I am done as you cancelled it beforehand 3 times due to your bad math, my bank won't allow you to take anything either. Oh but I want all my details deleted on that app when I drop the router.... not that you can ***** what doesn't belong to you... but I want it deleted. I might drop it on Sunday as I am busy now, and tomorrow if I go that side I will drop it, if not on Sunday as I want all the trash out before New Year. Thank goodness I am finally free... I am going to be with a service provider that has accountants!!! So yeah heads up for.Sunday! And Thanks 😊 Happy New Year. All bad is starting to go!! It is a great feeling!! Have a great 2024!!!

Please remove my information as I see it I'd again uploaded with invoiced and payments for the 25th. Yesterday afternoon that was removed. And when I return the router, my ID number and address can also be removed. Thanks!!

Thank you, as CCD Couriers still want to come to my house.They can come but when it ia time for me to.leave for work I am leaving. And they will sit outside reading the messages that the router has been returned. And a voice recording where their consultant apologizes for bugging me, yet spot on 07h00 they call asking to collect the router. This is like living a nightmare.