DISGUSTING SUPPORT SERVICE

Reference no # ***

It is with utter disgust that I have to take to his platform again with the hope of having a complaint resolved after a month

I have been a client of Rain 5g for about two years now, when the promoted an add on being two sim cards with two gigis data and talk, I opted for it as it would really help. Once received I noticed the one sim card had no problem connecting however the second one was problematic. My major obstacle I had was being on the road all day soI could not keep calling as all I get is empty promises. That the matter will be escalated, or someone would be in contact soon.

The first two weeks i have called numerous times from my own mobile no which is not rain and raked up a huge bill. Who takes responsibilty for this account, Sadly me.

About two weeks ago I emailed the rain support. This emailed was responded to by a robot stating that someone will be in contact with me soon and supp**** me with a reference no. This happened 5 times with different reference no s

Two weeks ago I called the call centre again, was greeted by a very friendly consultant, i could not undrestand a word as he had a horrible accent and iI found myself repeating over and over the information, I was then again instructed to put the sim in a device this I have done 4 times before already, I explained we have done this but was again instructed to do it again even after telling him no sms was received as the sim does not register on any device used before. I made it clear as I had before that its a faulty sims card that needs to be replaced. Obediently I did what he said as he told me he would email me the settings and procedure. Now again a an employer of Rain if you have sent the information through to the device and it was not received, can your still insist on sending it to my email adress and I have to try it again. What did he not undrestand about the fact that he just confirmed its a faulty sim hence we did not receive the instruction. That was 2 weeks ago he told me he will escelate this matter and someone will contact me shortly. almost 3 weeks later I have no received a call or a follow up.

How pathetic is this for service. yet every month they take the money for the two sims.

When I asked about time frames I was told as the consultants are scripted taught. Sir all I can say they will get back to you. How long must I wait as next week its 5 weeks

Refer to the reference no as all my details is logged onto that enquiry

UTTERLY DISGUSTING SERVICE DELIVERY