Disgusting support and customer service

The absolute worst experience I have ever had with them. The purchase was deducted from my account on the 1st of Sept but Rain cut my service, stating that we have not made a payment. I tried calling for a number of times and their number doesn’t go through. I sent them messages on the 2nd and 3rd still no feedback . After numerous messages on the Rain on the website and still no response. On Saturday afternoon the service was restored, and I assumed all was well. No internet, absolutely no urgency or even any semblance of customer service from Rain. They do not seem to care about their loyal customers at all. I also been trying to cancel the other SIM card but clearly their customers are not a priority.