CP
Chris P
1 reviews | Active since Oct 2020
12 Jan 2021, 20:19
Disgusting service yet again
Just another **** experience from rain. I have a 5G service which bombs out now every time there is a little bit of weather and then the router decides to only connect to a 4G tower which while connected provides no connectivity at all. It is impossible to get the router to connect to another tower so my connection is completely unusable. A tech support came out to check and only arrived at 6pm when they were meant to show up at 1:30pm. I told them to only check the position of the router and make sure it connected to a 5G tower as I wasn’t able to be there in person. Instead they fiddled with the firmware and network settings on the router itself which did not need adjusting. Now they have knocked out my entire home network and they cannot fix it. Again as I am trying to resolve this remotely for my other family members I cannot even get hold of them because the WiFi is completely offline. In the few months I have had rain I have had to complain again and again just to get them to provide a reasonable and constant service I pay for. It is disgusting that a service provider cannot deliver, a technician cannot resolve an issue and that the overall support leaves me worse off than before they provided ‘support’
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
13 Jan 2021, 07:20Good morning Chris
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you.
Stay safe.
Regards
Mosa
Rain's reply13 Jan 2021, 07:20
Official
Good morning Chris
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you.
Stay safe.
Regards
Mosa
CP
Chris P's updateReviewer Update
13 Jan 2021, 18:24I have responded with my details as requested and no one has contacted me further. No calls, texts or emails. My issue is still not resolved.
After the technicians left after 3.5 hours I am still connected to the same 4G tower and nothing has changed. They did not listen to the instructions given. They were told to check the positioning of the router and disconnect me from the 4G tower (which can only be done by a technician and is not done on the device), so my router connects to the 5G tower near Bedford center as it always has. Instead the messed around on my network which i was reluctant to allow and they achieved nothing other than the ruin my home network which is what they then spent the 3.5 hours fixing; which actually had nothing to do with the reason they were called in the first place.
I am still not connected to a 5G tower and definitely not the tower I am usually connected to. I do not have 5G speeds or connection at all. There is nothing wrong with the configuration of the router and I am not receiving the service I am paying for.
Furthermore I find it completely unacceptable that the entire connection goes down every time there is even the slightest bit of weather and then it takes a situation like this for my service to be restored.
I want a resolution! I want the service I am paying for! And I want not to have to resort to technical support every few days in order to get the service I pay for and expect
After the technicians left after 3.5 hours I am still connected to the same 4G tower and nothing has changed. They did not listen to the instructions given. They were told to check the positioning of the router and disconnect me from the 4G tower (which can only be done by a technician and is not done on the device), so my router connects to the 5G tower near Bedford center as it always has. Instead the messed around on my network which i was reluctant to allow and they achieved nothing other than the ruin my home network which is what they then spent the 3.5 hours fixing; which actually had nothing to do with the reason they were called in the first place.
I am still not connected to a 5G tower and definitely not the tower I am usually connected to. I do not have 5G speeds or connection at all. There is nothing wrong with the configuration of the router and I am not receiving the service I am paying for.
Furthermore I find it completely unacceptable that the entire connection goes down every time there is even the slightest bit of weather and then it takes a situation like this for my service to be restored.
I want a resolution! I want the service I am paying for! And I want not to have to resort to technical support every few days in order to get the service I pay for and expect
CP
Chris P's update13 Jan 2021, 18:24
Reviewer Update
I have responded with my details as requested and no one has contacted me further. No calls, texts or emails. My issue is still not resolved.
After the technicians left after 3.5 hours I am still connected to the same 4G tower and nothing has changed. They did not listen to the instructions given. They were told to check the positioning of the router and disconnect me from the 4G tower (which can only be done by a technician and is not done on the device), so my router connects to the 5G tower near Bedford center as it always has. Instead the messed around on my network which i was reluctant to allow and they achieved nothing other than the ruin my home network which is what they then spent the 3.5 hours fixing; which actually had nothing to do with the reason they were called in the first place.
I am still not connected to a 5G tower and definitely not the tower I am usually connected to. I do not have 5G speeds or connection at all. There is nothing wrong with the configuration of the router and I am not receiving the service I am paying for.
Furthermore I find it completely unacceptable that the entire connection goes down every time there is even the slightest bit of weather and then it takes a situation like this for my service to be restored.
I want a resolution! I want the service I am paying for! And I want not to have to resort to technical support every few days in order to get the service I pay for and expect
After the technicians left after 3.5 hours I am still connected to the same 4G tower and nothing has changed. They did not listen to the instructions given. They were told to check the positioning of the router and disconnect me from the 4G tower (which can only be done by a technician and is not done on the device), so my router connects to the 5G tower near Bedford center as it always has. Instead the messed around on my network which i was reluctant to allow and they achieved nothing other than the ruin my home network which is what they then spent the 3.5 hours fixing; which actually had nothing to do with the reason they were called in the first place.
I am still not connected to a 5G tower and definitely not the tower I am usually connected to. I do not have 5G speeds or connection at all. There is nothing wrong with the configuration of the router and I am not receiving the service I am paying for.
Furthermore I find it completely unacceptable that the entire connection goes down every time there is even the slightest bit of weather and then it takes a situation like this for my service to be restored.
I want a resolution! I want the service I am paying for! And I want not to have to resort to technical support every few days in order to get the service I pay for and expect
CP
Chris P's updateReviewer Update
14 Jan 2021, 08:30It is now 2 days later and still not a single sound, email, text or call from Rain. They have completely disregarded my complaint, my responses and my queries. Disgusting and pathetic service!!!!!!!!
My issue still has not been resolved. The technicians that came to the house did absolutely nothing and it is worse than before. If this isn't resolved by tomorrow I will be cancelling rain completely.
My issue still has not been resolved. The technicians that came to the house did absolutely nothing and it is worse than before. If this isn't resolved by tomorrow I will be cancelling rain completely.
CP
Chris P's update14 Jan 2021, 08:30
Reviewer Update
It is now 2 days later and still not a single sound, email, text or call from Rain. They have completely disregarded my complaint, my responses and my queries. Disgusting and pathetic service!!!!!!!!
My issue still has not been resolved. The technicians that came to the house did absolutely nothing and it is worse than before. If this isn't resolved by tomorrow I will be cancelling rain completely.
My issue still has not been resolved. The technicians that came to the house did absolutely nothing and it is worse than before. If this isn't resolved by tomorrow I will be cancelling rain completely.
CP
Chris P's updateReviewer Update
21 Jan 2021, 08:55As of the 18th January 2021 the only response I have received from Rain is
Hi Christos
Hope you are well.
Please note that we are unable to resolve the issue at the current moment.
Please advice on how to proceed?
This is completely disgusting!!! South Africa be warned rain is essentially a **** and are unable to provide support or a paid service that they supposedly offer.
As of today the 21st Jan 2021 I have yet to receive any further communication after I responded to this email and told them that this response is not good enough. It is impossible that there is a complete catastrophic failure that they cannot provide 5G service to 1 single device which has been working for 4 months.
I actually wish I could rate Rain in negative stars.
Hi Christos
Hope you are well.
Please note that we are unable to resolve the issue at the current moment.
Please advice on how to proceed?
This is completely disgusting!!! South Africa be warned rain is essentially a **** and are unable to provide support or a paid service that they supposedly offer.
As of today the 21st Jan 2021 I have yet to receive any further communication after I responded to this email and told them that this response is not good enough. It is impossible that there is a complete catastrophic failure that they cannot provide 5G service to 1 single device which has been working for 4 months.
I actually wish I could rate Rain in negative stars.
CP
Chris P's update21 Jan 2021, 08:55
Reviewer Update
As of the 18th January 2021 the only response I have received from Rain is
Hi Christos
Hope you are well.
Please note that we are unable to resolve the issue at the current moment.
Please advice on how to proceed?
This is completely disgusting!!! South Africa be warned rain is essentially a **** and are unable to provide support or a paid service that they supposedly offer.
As of today the 21st Jan 2021 I have yet to receive any further communication after I responded to this email and told them that this response is not good enough. It is impossible that there is a complete catastrophic failure that they cannot provide 5G service to 1 single device which has been working for 4 months.
I actually wish I could rate Rain in negative stars.
Hi Christos
Hope you are well.
Please note that we are unable to resolve the issue at the current moment.
Please advice on how to proceed?
This is completely disgusting!!! South Africa be warned rain is essentially a **** and are unable to provide support or a paid service that they supposedly offer.
As of today the 21st Jan 2021 I have yet to receive any further communication after I responded to this email and told them that this response is not good enough. It is impossible that there is a complete catastrophic failure that they cannot provide 5G service to 1 single device which has been working for 4 months.
I actually wish I could rate Rain in negative stars.