RM
Reabetswe M
1 reviews | Active since Jan 2017
20 Jun 2025, 15:19
Disgusting service, so frustrating and unprofessional.
I have paid for my Rain network on the 15th as per norm, but ever since my payment I haven’t been able to have any network connection and it’s over 8 days and when I call I get the same narrative that the technicians are the who can assist and my matter has been escalated. I have not received any feedback nor a technician coming to resolve this matter. I have been calling everyday and at times they even hang up on me. So Rain only cares about my money and not the service I am supposed to be getting from them.😡😡😡
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
20 Jun 2025, 15:38Hi Reabetswe
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply20 Jun 2025, 15:38
Official
Hi Reabetswe
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
RM
Reabetswe M's updateReviewer Update
21 Jun 2025, 09:03I don’t think you understand or even care, hence you not attending to my concerns and it’s 2 weeks now with Rain not bothering to respond but the day I have to pay, they are the first to remind you and just now I called again and the consultant told me that “I’m not only one with this issue” so I guess that’s supposed to make me feel better after having to call every day and I get the same story, that your matter is being escalated to the advance team. Who is the advance team? And am I not a customer? Hence you don’t care about me but my money, that’s why you not bothered to respond to my call and matter at hand. 😡😡😡😡😡😡😡
RM
Reabetswe M's update21 Jun 2025, 09:03
Reviewer Update
I don’t think you understand or even care, hence you not attending to my concerns and it’s 2 weeks now with Rain not bothering to respond but the day I have to pay, they are the first to remind you and just now I called again and the consultant told me that “I’m not only one with this issue” so I guess that’s supposed to make me feel better after having to call every day and I get the same story, that your matter is being escalated to the advance team. Who is the advance team? And am I not a customer? Hence you don’t care about me but my money, that’s why you not bothered to respond to my call and matter at hand. 😡😡😡😡😡😡😡