DISGUSTING SERVICE FROM RAIN

I tried giving them zero stars but the system would not allow me. I am extremely disappointed and disgusted in the service I have been receiving from Rain!!!! Since Thursday I have had no connectivity, instead of listening to me and actually investigating my case, they are quick to advise that the tower it's down. I explained to all the agents I have spoken to including their team leader that my brother who lives in the same property as I, using the same product is connected. I even went further as to connect my router next to his to rule out the ****** tower nonsense that they have been feeding me, on top of that I inquired with my neighbors and they are both connected so THE TOWERS STORY IS ABSOLUTE NONSENSE!!!!! The team leader, Linda, acted as if he understood my position and promised to to escalate that matter and get back to me during the course of the day. I have had no communication from him since!!!! I got the ****** router for work purposes and now I am spending money I shouldn't be spending buy data just to stay connected so I do not lose my job, none of my emails to support are being responded to and when I asked for a complaints link or email Jabulile said "we don't have one" ABSOLUTE JOKE!!!!! If they had bothered to check my call history they would have noticed that I have been having connections issues since I upgraded my product, I am a paying customer I should be treated like one!!!!!!!