DISGUSTING SERVICE FROM RAIN

Dealing with rain has been such a nightmare. When I took out a rain router I was advised its a month to month subscription. Not a contract and I get billed for my usage. I have not been using the router and have not paid for this month at all nor received any data and I'm being told I need to pay the fee regardless of me using the service or not. On the other hand they refuse to cancel my subscription without me paying. Paying for what? a non contractual month to month service? Complete ****s. WOULD NOT RECOMMEND ANYONE GETTING INVOLVED WITH THIS COMPANY.