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Lemohang L
1 reviews | Active since Dec 2015
07 Feb 2025, 16:32
Disgusting service from rain
Every month I need to call rain to reinstate my internet service, they keep saying i’m in arrears when I’m not . Then they tell you their billing department will call you back which they don’t and you end up having to waste airtime calling them AGAIN!
The staff has no sense of urgency, telling you there’s nothing they can do but come month end they want the full instalment.
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
07 Feb 2025, 16:55Hi Lemohang,
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Rain's reply07 Feb 2025, 16:55
Official
Hi Lemohang,
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
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Lemohang L's updateReviewer Update
07 Feb 2025, 18:26You telling me this information for what exact reason? The account is paid up and not arrears now. So why the hell am i facing this issue?
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Lemohang L's update07 Feb 2025, 18:26
Reviewer Update
You telling me this information for what exact reason? The account is paid up and not arrears now. So why the hell am i facing this issue?
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Lemohang L's updateReviewer Update
07 Feb 2025, 20:25It is not ****** overdue, it was paid on the 2nd of February. The balance showing now is the installment for 1st March, how many times must I explain the same thing!!!!
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Lemohang L's update07 Feb 2025, 20:25
Reviewer Update
It is not ****** overdue, it was paid on the 2nd of February. The balance showing now is the installment for 1st March, how many times must I explain the same thing!!!!
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Lemohang L's updateReviewer Update
07 Feb 2025, 20:41It’s the same nonsense I explained to the consultant last month and it was sorted, and she said your system is the one at fault for triggering this after I changed my pay date from the 25th to the 1st. So it’s going to prompt even if I paid and I must always call you or press help to have my internet reinstated!!!
So why is it fair that I must pay and still stay on the phone with you guys explaining the same thing so you guys can do what dumb system clearly fail to do.
So why is it fair that I must pay and still stay on the phone with you guys explaining the same thing so you guys can do what dumb system clearly fail to do.
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Lemohang L's update07 Feb 2025, 20:41
Reviewer Update
It’s the same nonsense I explained to the consultant last month and it was sorted, and she said your system is the one at fault for triggering this after I changed my pay date from the 25th to the 1st. So it’s going to prompt even if I paid and I must always call you or press help to have my internet reinstated!!!
So why is it fair that I must pay and still stay on the phone with you guys explaining the same thing so you guys can do what dumb system clearly fail to do.
So why is it fair that I must pay and still stay on the phone with you guys explaining the same thing so you guys can do what dumb system clearly fail to do.
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Lemohang L's updateReviewer Update
07 Feb 2025, 22:18image.png 599.33 KBPlease check that! I’ve sent my statement already and your call centre agents confirmed they see it on their side. They just don’t understand why the overdue status is there
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Lemohang L's update07 Feb 2025, 22:18
Reviewer Update
image.png 599.33 KBPlease check that! I’ve sent my statement already and your call centre agents confirmed they see it on their side. They just don’t understand why the overdue status is there
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Lemohang L's updateReviewer Update
08 Feb 2025, 07:46Please don’t ****ing **** me off! I’m telling you stupid account is paid up. In december it was in arrears I made 3 partial payments of instalments and it was paid up, after that I changed my billing date from the 25th to the 1st and it allowed because the account was no longer in arrears!!!
From January that’s when the issue started because even after I paid I have been having this problem!
Can you actually call me because I’m tired of typing because it is clear you don’t understand what you’re doing.
From January that’s when the issue started because even after I paid I have been having this problem!
Can you actually call me because I’m tired of typing because it is clear you don’t understand what you’re doing.
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Lemohang L's update08 Feb 2025, 07:46
Reviewer Update
Please don’t ****ing **** me off! I’m telling you stupid account is paid up. In december it was in arrears I made 3 partial payments of instalments and it was paid up, after that I changed my billing date from the 25th to the 1st and it allowed because the account was no longer in arrears!!!
From January that’s when the issue started because even after I paid I have been having this problem!
Can you actually call me because I’m tired of typing because it is clear you don’t understand what you’re doing.
From January that’s when the issue started because even after I paid I have been having this problem!
Can you actually call me because I’m tired of typing because it is clear you don’t understand what you’re doing.
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Lemohang L's updateReviewer Update
08 Feb 2025, 09:02Can you call me now!
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Lemohang L's update08 Feb 2025, 09:02
Reviewer Update
Can you call me now!
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Lemohang L's updateReviewer Update
08 Feb 2025, 09:03I actually want a senior to assist me, i’m not paying twice for the month of February. I’m not ****** insane
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Lemohang L's update08 Feb 2025, 09:03
Reviewer Update
I actually want a senior to assist me, i’m not paying twice for the month of February. I’m not ****** insane
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Lemohang L's updateReviewer Update
08 Feb 2025, 09:33So the manager calls me and his busy having a conversation with his colleagues in the background while I’m holding on the line!!!! Saying hello!!!!
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Lemohang L's update08 Feb 2025, 09:33
Reviewer Update
So the manager calls me and his busy having a conversation with his colleagues in the background while I’m holding on the line!!!! Saying hello!!!!
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Lemohang L's updateReviewer Update
08 Feb 2025, 09:36I’m not available because I’m on the line with ****ing manager who’s not talking to me and I didn’t want to hang up so I can this sorted now!
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Lemohang L's update08 Feb 2025, 09:36
Reviewer Update
I’m not available because I’m on the line with ****ing manager who’s not talking to me and I didn’t want to hang up so I can this sorted now!
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Lemohang L's updateReviewer Update
08 Feb 2025, 13:18Please make the promise to pay for month end of February and reinstate my internet. Then we can continue with the cancellation after that.
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Lemohang L's update08 Feb 2025, 13:18
Reviewer Update
Please make the promise to pay for month end of February and reinstate my internet. Then we can continue with the cancellation after that.
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Lemohang L's updateReviewer Update
08 Feb 2025, 14:03Thank you, will do
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Lemohang L's update08 Feb 2025, 14:03
Reviewer Update
Thank you, will do