TR
Tanya R
1 reviews | Active since Aug 2017
01 May 2023, 14:29
Disgusting service
Rain is the worst experience I have ever had with a service provider . The staff at rain keep “raising the issue “ to the senior departments however nothing is resolved . I receive endless amount of emails with reference numbers but no resolution.
Debit order dates have been incorrect for months and each month they have “amended “ the date as per my request . I have cancelled my subscription and was informed this was done however I have been debited twice in one month .
The service is absolutely disgusting. I pay for a 5G network as I have network coverage of 5G and barely receive 2G network .
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
01 May 2023, 14:37Hi Tanya.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply01 May 2023, 14:37
Official
Hi Tanya.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
TR
Tanya R's updateReviewer Update
01 May 2023, 17:48Thank you for your response
I am well aware that the payments are done in advance .
I however made payment online on the 26th .
The I received a call from your consultant on Friday the 28th asking to assist me with the cancellation and then further tried to convince me to not cancel my subscription by updating my payment date to the 1st as I requested this for the past six months with zero luck .
I was then debited again today for the same amount I already settled.
I am well aware that the payments are done in advance .
I however made payment online on the 26th .
The I received a call from your consultant on Friday the 28th asking to assist me with the cancellation and then further tried to convince me to not cancel my subscription by updating my payment date to the 1st as I requested this for the past six months with zero luck .
I was then debited again today for the same amount I already settled.
TR
Tanya R's update01 May 2023, 17:48
Reviewer Update
Thank you for your response
I am well aware that the payments are done in advance .
I however made payment online on the 26th .
The I received a call from your consultant on Friday the 28th asking to assist me with the cancellation and then further tried to convince me to not cancel my subscription by updating my payment date to the 1st as I requested this for the past six months with zero luck .
I was then debited again today for the same amount I already settled.
I am well aware that the payments are done in advance .
I however made payment online on the 26th .
The I received a call from your consultant on Friday the 28th asking to assist me with the cancellation and then further tried to convince me to not cancel my subscription by updating my payment date to the 1st as I requested this for the past six months with zero luck .
I was then debited again today for the same amount I already settled.
TR
Tanya R's updateReviewer Update
01 May 2023, 19:52Please get someone senior to phone me . As I requested that this afternoon and I still have not heard back .
Thank you
Thank you
TR
Tanya R's update01 May 2023, 19:52
Reviewer Update
Please get someone senior to phone me . As I requested that this afternoon and I still have not heard back .
Thank you
Thank you
TR
Tanya R's updateReviewer Update
01 May 2023, 19:57Please see above .
TR
Tanya R's update01 May 2023, 19:57
Reviewer Update
Please see above .