DISGUSTING SERVICE

COULD RAIN KINDLY EXPLAIN IF THEY ARE INTERNET SERVICE PROVIDERS OR JUST PEOPLE WHO WASTE CUSTOMERS TIME I LOGGED SO MANY TICKETS ITS A JOKE THE RESPONSE I GET FROM AN AUTOMATED BOX CAN YOU GUYS FIX MY INTERNET EVERY MONTH YOU GUYS DEBIT ME SO QUICK! WHAT SERVICE IS THIS? I AM TRYING TO DOWNLOAD A VIDEO 100MEGS IT TAKES 12 HOURS REALLY? FAST INTERNET? PLEASE MAN THIS IS A DAM JOKE