Disgusting service

Subject: Double Billing After Cancellation & Lack of Communication

Message:

I am extremely disappointed with Rain’s handling of my account and the lack of proper customer support.

I had two active subscriptions, but in July 2025, I cancelled one of them. Despite this, Rain debited my account on 1 August 2025 for both subscriptions, claiming the charge was for July. I accepted this explanation, assuming the issue was resolved.

However, on 1 September 2025, Rain again debited my account for two subscriptions. The invoice shows:

One charge for August 2025

Another charge for September 2025 in advance

This is unacceptable, as I had only one active subscription during this period. Rain has failed to acknowledge the cancellation and continues to charge me incorrectly.

To make matters worse, Rain does not offer verbal communication, and their online support system does not allow me to properly explain the situation. I have tried to resolve this through their help portal, but I’ve received no meaningful assistance.

I demand:

Immediate refund of the incorrect charges.

Confirmation that the cancelled subscription is no longer being billed.

Improved communication channels for resolving billing disputes.

If this issue is not resolved promptly, I will escalate it to the National Consumer Commission and consider blocking future debit orders through my bank.