Disgusting Service

Zero service My router and sim were ****** on the 5 August. I first tried phoning rain only to be told that they can’t answer the phone due to covid 19 and I could only contact them via their website. This I did and got a bot response saying they would get back to me in 48hrs or less Five days later I was still waiting. I lodged another request ( with great difficulty, as they won’t let you lodge a second request to the same department) After waiting another five days I sent them a notification that I was canceling my sub due to no service. 18 days after my initial request I received a mail apologizing for the “slight” delay and requesting my address for the sim to be delivered. Once again I returned their email informing them of my decision not to use them as my service provider due to their appalling service. The next day I received a mail from them saying my issue was resolved and was presented with a questionnaire for me to rate their service (what a joke). There has still not been any acknowledgement of my cancellation so I am expecting them to try and deduct funds from my account at the beginning of September. Fortunately I used a credit card which I can freeze for a couple of months :).