Disgusting Service and Support

The only reason I have rated you a 1 star is because I cannot give you a zero.

The lack of service received from Rain leaves a bitter taste in your mouth!

I received my unit March 7, 2022. Once connected I kept receiving the error "Device disconnected", I gave you the benefit of the doubt and waited. This however persisted until Wednesday, when I called in I was advised that my router was connecting to the wrong address (Very strange when you have to confirm your address multiple times before proceeding with the order). The agent then advised that the towers closest to me were down therefore the 1,25 mbps. I further waited.

On Thursday I called through again, spoke to a different agent who advised that the towers were still down and there was no ETA on when it will be resolved, however I will be gladly "refunded" for the days the connection was unstable.

On Sunday evening I requested a cancellation on my subscription. I received no response.

On Monday I called through once again and spoke to a different agent who advised that my router was locked to another tower further away and it required technical assistance to connect to the correct one. She advised that I should give her a chance and she would keep me updated throughout the day however I never heard from her again.

On Tuesday I called though again and spoke to another agent. He advised that there was no ticket opened by the previous agent. He then proceeded to troubleshoot with no progress and further opened a ticket and sent an email.

72 hours and 2 follow ups later I have received absolutely no feedback from support. Tried calling multiple times and sat the in queue for 30 mins.

I am absolutely appalled by the lack or service provided to your customers. You have unskilled/untrained staff that have absolutely no idea how to assist and escalate queries within your team.

Mind you there is no toll free number either, so we pay to speak to agents that have absolutely no direction.

Disgusted is an understatement. My 3G from Telkom is faster than your 5G!!!