Disgusting service

I am beyond disappointed and disgusted by the service I am receiving from Rain internet service , agents and lack of promised call backs from team leaders/ shift managers.

I last had internet on the 8th of June around 13:00, bare in mind there was not even load shedding. The reason I mention load shedding, it's because everytime there's power cut, it takes more than an hour after the electricity is back to get a proper internet service.

I called Rain several times and agents didn't show any remorse as I examined to them that I am working from home and now I am forced to buy data externally or go to the office. I spoke to an agent called Anele and he refused to give me his last name due to his harshness and lack of customer service.

I called again and I manged to speak to a genuine young man who apologized for the inconvenience and promised that I will get service within 24-48 hours. As I write this review, i am still without internet and it has been more than a week.

I am emotionally drained by this company. I would understand an issue for a day or two but weeks , it is totally unacceptable. I hope this review reaches to the write people.

What is so frustrating is that on the last day of the month, this **** company will take money out of my account but I had not received their service at all.

Please see below a ticket number I had received :***