Disgusting service

Rain is the worst service provider in South Africa and I would never recommend them to anyone!I'm disgusted at the customer service department, they have no regard for anyone! My son is a 3rd year student and he app**** online, Rain deducted his bank account for R499 in early may, thereafter he got notified that due to inclimate weather conditions the delivery of router will ve delayed, he called and canceled and requested his refund and was told that it's gona be 7 to 10 working days, he waited no refund come through, I called on the 4th may same story 7 to 10 working days the call disconnected no call back from Rain, the amazing thing is that when I sent a call back to take up a new contract funny enough I got a call In under 2 minutes. I asked to be put to complaints department, the lady says she's logging a complaint now and it's going to take another 7 to 10 days. I asked to be put through her superior she put me on hold and was having her conversations, I was on hold for about 25minutes. To deduct a students money immediately yet to get a refund it's over 2 months, their service is pathetic, if that's too polite for disgusting customer service, to rob an unemployed student!