VV
Vuyiwe V

1 reviews | Active since Mar 2013

14 Oct 2022, 18:50

Disgusting Service

Rain Telecoms you need to train Noni Khumalo, telephone etiquette and how to deliver excellent customer service. She spoke to me in a slow tone as if I was stupid and as if I could not hear her, when I could hear her clearly. She spoke over me, she could not wait until was finish with my statement. Instead of giving me solutions she gave me an impression that there's nothing that could be done with my situation. She was so quick to say she will send an email so that I can get my refund instead of resolving my problem. Rain I want my money, I am disgusted with the service that I received tonight.

0
Replies (4)
Rain
Rain's reply14 Oct 2022, 18:52
Official
Hi Vuyiwe
 
We're really sorry your rain experience hasn't been as good as you expected.
  
We're going to get on this asap.
  
Thank you,
rain 
VV
Vuyiwe V's update14 Oct 2022, 18:55
Reviewer Update
I want my refund rain please.
Your call centre agent told me about 10 days, where should I get another R479 to go to another service provider because I need connection asap.
Your call centre agent Noni Khumalo did not even want to get up and call a team leader.
Noni Khumalo, doesn't knw how to empathies and she doesn't have quality customer service skills.
VV
Vuyiwe V's update14 Oct 2022, 18:57
Reviewer Update
yes the problem is Rica
VV
Vuyiwe V's update17 Oct 2022, 19:41
Reviewer Update
May you please cancel the order